Plusnet nor Greenby emails working again

[#1]

@pwberry 

Quite a few points there! 🙂

If you were one of the first to be moved (8 months ago) it's perhaps not surprising that you are fed up now. I was only migrated a matter of some weeks ago.

I still think this is a big operation going on, and your 8 months confirms this, and it would only be fair, IMO, to assess Greenby after it is all over.

I can only repeat that for me (and clearly others) it has generally worked OK. I know, I am a simple, single Plusnet email address user, who only uses webmail. Of course, where there are genuine service failures - as there are now and then - it affects me as much as it does others.

Now, hold on to your hats, I'm going to say something that is going to be very unpopular.

While realising there are indeed genuine issues, and not having the more complicated user/email accounts as others do, over time on here seeing the masses of complaints about everything under the sun with people blaming it all on Greenby, whatever the issue (there are many) I have unavoidably felt that some of these problems could likely be self caused. While others are possibly just coincidence. I am in particular thinking here of e.g. reported Spam and destination blocking.

One overall issue I recognise is that the reported ease of transition 'it should all be straightforward and simple' did not prove fully correct. You do need to learn the ropes with Greenby and some people are maybe better at doing that than others.

[#2]

@pvmb What about the repetitive total system failures - such as that happening today? That is not user environment dependent.

[#3]

...I didn't say it was.

Anyway, Greenby email is working again now. 😁

[#4]

So, @pvmb , would you say the Greenby platform works reliably 95%> of the time, which gives plenty of room for glitches?

I certainly wouldn't - every time I start my mail program in a morning, I am waiting for a random mailbox (or random mailboxes) to connect - a problem that only occurred  very infrequently on the PN platform, and certainly not with the guaranteed daily frequency I am now  observing.

[#5]

"a problem that only occurred  very infrequently on the PN platform"

Your memory certainly differs from mine! Albeit, Plusnet email latterly became more reliable.

"and certainly not with the guaranteed daily frequency I am now  observing."

Was Plusnet email having a very large user account transition in operation at the time? And come on, "daily"?

Surely it is unrealistic to expect such a large and complex IT operation going on without any glitches? If so, it would surely be a first. 😊

I still prefer to wait and see.

[#6]

IIRC, you use webmail exclusively? I don't - I have, and have had for all my  30+ years as a home internet user, a proper email client.

The problem of connecting to random mailboxes only started happening from the day after my 'migration', so has nothing to do with PN, it is a Greenby specific issue. And yes it is daily, otherwise I would not have used that word at that point. 

I won't be waiting to see. I may have paid for a years subscription to Greenby, but as things are at the moment, I can see, at best only a couple of months of that being used. Constant frustration is no something that sits easily with me.

[#7]

We also see the daily glitches with the Greenby hosted email servers & it is more problematic than pre-migration,
perhaps no surprise as the phased migration is still progressing.

As a Plusnet a/c holder I will be very revealed when relay.plus.net finally migrates to Greenby,
but I get the impression that may be in 6 months or so.

[#8]

---

@jab1 wrote:

The problem of connecting to random mailboxes only started happening from the day after my 'migration', so has nothing to do with PN, it is a Greenby specific issue. And yes it is daily, otherwise I would not have used that word at that point. 

---

These kinds of problem with the Greenby email system do see to be with the IMAP server. I seem to remember, as a user of the Plusnet web mail client, that was a not uncommon problem there as well. "Connection to IMAP failed", or some such.

AFAICS, these seem to be the only actual failures I have with the Greenby system - so not that different from the old system! 😎

[#9]

AIUI, although I could be wrong, in Greenby's set-up, there is only the one server for both protocols, which could possibly be the cause, but it is still infuriating, as I almost never (i.e. don't recall it ever) had this issue with PN.

As said above though, I shall be dumping PN/Greenby in a shorter timescale than initially envisaged - I just don't have the required patience to wait 12 months.

[#10]

it is no better with POP3 but that is no surprise given :

mail.plus.net and  imap.plus.net aka mail.plusnet.enmail.co  all three point to IP : 91.204.208.26

[#11]

Thanks for confirming my suspicion/understanding, @PhilipHeyes 

[#12]

@pvmb 

"I am a simple, single Plusnet email address user, who only uses webmail." Well, I'm similar except that I use MS Outlook.

Do you have any failures when sending to gmail or icloud addresses because I have total failure and I haven't the faintest idea why i.e. it's not knowingly "self-caused". I have tried sending via webmail but it makes no difference. I keep badgering the people at Plusnet but they don't have a clue (or at least they're not admitting to having a clue).

What SMTP server and settings do you use?

[#13]

@abitpedantic Users of webmail do not need server settings -all that is done for you

[#14]

@abitpedantic 

I don't have any available icloud addressees, I did think of sending a test email to postmaster@icloud.com...
I have just sent three test emails to @gmail.com addressees, so will see what happens, if anything. My use of email is mostly as a recipient - I receive a regular amount of incoming emails every day ('Spam'?!) - but do not normally send out emails. One reason I don't get genuine Spam?

I use the Greenby webmail system, so I'm using whatever they use for that. The Greenby portal to the account settings gives their settings for the servers.

[#15]

@mavison @pvmb 

Do you mean this? So emails sent via Greenby webmail go out via relay.plus.net, not mail.enmail.co?

By the way, what does the stuff about DKIM mean? I thought we were told that Greenby haven't implemented DKIM.