Plusnet email moving to Greenby

[#1]

"and has nothing to do with this activity" - Did anyone say that it had? No, they didn't. 🙄

I was replying to a polite query by @BruceArden

[#2]

If there was no inference of there being a connection, why would one ask that question on this topic?  It helps to be clear that there is no connection, for it stops conspiracy theories!

[#3]

...Why ask it? Presumably because - though just a quick aside ("BTW") - it IS an email related question. Answered briefly (or at least... that was the original idea).

Phishing Emails - Plusnet Community

[#4]

Sorry for bringing this up.

I have always been happy with the lack of junk mail on my metronet.co.uk account.  But I've never been sure if metronet/plusnet did anything actively to remove the junk. 

I did think it probably was coincidence, but it was possible that if there are active measures, something could have gone wrong during the preparation stage for the switchover.

BTW after the surge on 8-Apr my junk mail is now getting back to normal again (touch wood).

[#5]

Yeah we actively check for spam and viruses. You probably never see this but when you send an email or an email is sent to you it goes though one of 2 sets of servers: AvAsOuts and AvAsIns, that stands for antivirus and antispam and they do all sorts of checks for spam and viruses.

[#6]

Tues 22nd 10:00

My Thunderbird pop3 client connected to my metronet email service is not receiving any emails but is able to send emails.

I have an email account with idnet using Thunderbird pop3 client. This account is able to send emails to itself and receive emails from my metronet account.

My metronet account is not able to send emails to itself (ie it's not receiving them but probably sending them, see above).

My metronet account was receiving emails yesterday, ie 21st.

I've not change the setup of either metronet or idnet clients.

[#7]

10:48.

Things are starting to work again.

Excellent

[#8]

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@dave wrote:

Yeah we actively check for spam and viruses.

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Is that really the responsibly of the ISP ?  A false positive may have serious cosequences.

[#9]

I don't know if you ever get them but on mine the spams just have the subject modified to add the tag [SPAM] to it.

[#10]

PlusNet has allowed me to send from any address on my own domain even though the domain is not registered with them - so there is no block on SMTP sending from any address besides the PlusNet subdomain. Will that still be the case after transfer? If not I will have to find an alternative quite quickly as I have a very large number of specific addresses registered with various suppliers/websites etc.

[#11]

PlusNet has allowed me to send from any address on my own domain even though the domain is not registered with them

@SilverE if your domain isnt hosted with Plusnet, how do you receive email to your domain addresses ?

Whilst the new supplier MAY permit sending of your domain addresses via their SMTP server, you will not be able to set SPF & DKIM for your domain and so your sent email is likely to be tagged as spam or even rejected.  I would suggest you should be looking to properly host your domain email.

[#12]

Why do you think I can't update my SPF, which is currently set to cover the PlusNet servers? I have full control over my DNS at my domain registrar, it just happens not to be PlusNet. And I get my incoming email through my registrar - it happens to be forwarded to PlusNet, I could get it sent anywhere.

But that's not my question, which you have not been able to answer.

[#13]

If you have log on credentials to a smtp server and you have the ability to manage SPF you could bounce your email though any SMTP server (rather than use your host’s) but you’ll not be able to configure DKIM credentials.

As @MisterW asks, why use a third party SMTP service rather than do things properly?

[#14]

Please will someone just answer my question about Greenby and let me deal (quite happily, and properly) with how I am sending and receiving emails now. 

[#15]

Interesting - they seem eager to get their hands on my money immediately.

I think I know why (my emails are on an "email only" account because they screwed up their billing system a few years ago and keeping my email on the account with the broken billing and moving me to a new account was one of their suggested fixes at the time). I'll see if anyone from support can help with that as its a problem of their own creation.