Plusnet email moving to Greenby

[#1]

I was deactivated apparenltly.Translation anybody?

Hi 
Thank you for your update.

The domain was deactivated by the system, which would have stopped incoming emails. I have now reactivated the domain. Please check again and confirm whether your incoming emails are now coming through. Let me know if you need any further assistance.

Best regards,

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Further questions arise - looks like all emails between 12:20 pm yesterday and 5 am today may be lost:

I have received 5 emails into Thunderbird this morning - rather less than normal.
On webmail the Spam box is the dame as yesterday 1,712.

I don't think my email is running normally.
What happened to all the emails between 12.20 pm yesterday and 5 am today?
Are they lost?
Did they bounce back to sender?

[#2]

A modest proposal.

Could one (temporary) approach be, while things hopefully settle down at Greenby, that everyone use the Greenby webmail interface for now, rather than email programs on their devices? I know! However it does work well (if slowly) on desktop and smartphone.

I am suggesting this as a straightforward, single mailbox user of PN and Greenby webmail client, I am not suffering from (cross fingers) any of the many issues seeming to plague other transferees.

• All my mailboxes have been transferred (invisible at first - need to Subscribe to them)
• System is still receiving daily emails
• System seems to send emails AFAIK (but only occasional sender of emails)
• Have seen no Spam emails (indeed, Greenby Spam filter seems stricter than PN)

As I said, just a temporary proposal... 

[#3]

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@pvmb wrote:

A modest proposal.

Could one (temporary) approach be, while things hopefully settle down at Greenby, that everyone use the Greenby webmail interface for now, rather than email programs on their devices? I know! However it does work well (if slowly) on desktop and smartphone.

As I said, just a temporary proposal... 

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You must be joking (for me, at least) - I have always used a client, from the time I got my first computer - from 'Tiny', back in the very dim and distant past and I'm not prepared to regress.

Having said that, I haven't encountered any real issues since the 'migration', only the annoying habit of a random failure of a mailbox failing to connect on start-up - never  during normal operation.

As I'm moving away from the Greenby/PN  mail service, I'll put up with this minor irritation until I am certain all my contacts use my new addresses, and then close the Greenby account.

[#4]

@jab1

No, I'm not "joking". My rationale for this is that many people are posting about diverse issues after the transfer to Greenby (none of which I have so far experienced). I have a very simple email setup and I don't use a client email program on my PC. What I notice about the people having problems are:

1. They seem to be using client email programs on their PC (POP? IMAP?)
2. They seem to have had complicated email accounts with PN

I don't pretend to have the technical answers to any of these issues, but it strikes me that there are likely two separate kinds of issues here (1 & 2) plus they may well be interrelated in complicated ways.

My suggestion is: First eliminate issue 1 (client email program issues) by not using client email programs and concentrate for now on issue 2 (the Greenby email account itself).

Once you have got your Greenby email account issues sorted out and working online then, and only then, return to using it with a local client email program. Doesn't mean you will not then have issues with that, but at least you could start from where you know the Greenby email itself is stable and working.

Makes sense to me - it's what I would do if I was in a similar situation.

[#5]

@pvmb OK, although I don't quite follow the logic.

In my personal case, there is no rhyme nor reason why the Greenby server(s) throw a wobbly at start-up.

[#6]

Just had one of those calls from India - like on the "Scam Interceptors" on BBC1.

The guy knew my name and address (and landline number obviously) and said my IP address was compromised.

Very tempting to delve further - but I have had many of these calls over the years, so I expect (hope) this was a co-incidence and not connected with the spoofing of my email address.

--------------

Back to business

My emails were turned on by Greenby this morning about 5 am till 7,30 am

then off until about 11.30 am

MEANWHILE this came in the postmaster inbox (twice)

3:28 am

"The domain was deactivated by the system, which would have stopped incoming emails. I have now reactivated the domain. Please check again and confirm whether your incoming emails are now coming through. Let me know if you need any further assistance"

and again at 11:09

"The domain was deactivated by the system due to spamming activity, which is why emails sent during that period were not delivered. I have now reactivated the domain.

This account (<redacted>@<redacted>.f9.co.uk) was sending spam emails. To secure your account, please change the password as soon as possible."

I pointed out in response we are going backwards. 

This is where we were at on 14th March - when the Greenby AI bot said my email address was being spoofed, told me to change passwords (done) and said check sent box for evidence that I was sending spam (it was empty).

Will no-one rid me of this turbulent email provider?   

Moderator's note:
Personal information removed from a public forum again! (to an area that staff can see).

[#7]

@ColdharbourDave

"This account  <redacted>.f9.co.uk) was sending spam emails."

Oh dear! And you wonder why you are getting Spam emails? 🙄

(Assuming that is a genuine address)

I don't think Greenby is the problem here...

[#8]

Yes well putting and pasting from Greenby's IT worker there (name on request)

This is not a help forum is it? @pvmb 

You see someone knocked down in the street and say "should have been more careful"

[#9]

@ColdharbourDave 

I very much doubt that changing your password will make a jot of difference as I anticipate that it’s just your email address being spoofed rather than the spam being sent from your account.

However your persistent promulgating of your email address on this open public forum is simply announcing to the world that this is a live email address, ripe for spoofing.

[#10]

@ColdharbourDave I think you will find I did, how else could you genuinely misconstrue 

"I would use their own Zipcode to submit, if there is a text field, I would add as UK citizen that you have no Zipcode"

[#11]

"I would use their own Zipcode to submit, if there is a text field, I would add as UK citizen that you have no Zipcode"

[#12]

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@ColdharbourDave wrote:

Just had one of those calls from India - like on the "Scam Interceptors" on BBC1.

The guy knew my name and address (and landline number obviously) and said my IP address was compromised.

Very tempting to delve further - but I have had many of these calls over the years, so I expect (hope) this was a co-incidence and not connected with the spoofing of my email address.

I have traced the source of those calls - they are from the BT customer database when it was 'managed' in India. 

Maybe just the telephone directory, but if they also have the bank account you used for the BT direct debit that proves deeper levels of maladministration.

I did pin down the time period, as it was after I left BT for Plus, but before my parents followed suit.

[#13]

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@ColdharbourDave wrote:

Yes well putting and pasting from Greenby's IT worker there (name on request)

This is not a help forum is it? @pvmb 

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Well, yes it is! In this instance the "help" being: Never publicise your email address, if you don't want to receive spam at that address, or you don't want people to use it for phishing emails. Along with never directly respond to spam emails - especially to any included 'Click here if you no longer want to receive our emails' - unless the email is from a known, genuine business.

Frankly, if that is one of your email addresses, my advice would be to abandon it permanently and start over, as it is now likely fatally compromised. All IMO.

Hope you get to sort it out.

[#14]

@mwwagain Interesting.on leaky old BT.

However I have not been a direct BT customer since around 1999.

In the dot com boom there was a service provider called Screaming.net which provided free internet connection if you changed to their telephone company - Locatel in Guildford. Which I did.

In the Dot Com coming storm Screaming.net and Locotel were taken over by World Online, one of whose investors was said to be Tina Turner. World Online went down the pan - taken over by Tiscali.

There was an issue I can't remember with Tiscali  - but Force9/Plusnet got into landlines around that time - so here I am.

I have never been ex directory - so that might explain BT having my phone records and address.    

[#15]

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@ColdharbourDave wrote:

There was an issue I can't remember with Tiscali .    

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It too - or most of it - also went down the pan, its UK operation/customer base taken over by TalkTalk.

[#16]

My email is completely off today.

No Thunderbitd messages in.since 19:22 yesterday (23 March 26)

The Greenby webmail has nothing in either and no spam since 15:54 yesterday

Am I unique?

Have Greenby applied the Oliver Twist method? (Please siir can I have my emails without spam bounces?...

WHAT? MORE?,,,)