Plusnet email moving to Greenby

[#1]

We still access "email only from a single fixed device". Apart from occasions when we're away from home and then use webmail. I only asked about POP as you'd mentioned IMAP and I was getting worried due to previous issues with email configuration in the lead-up to the migration.

We were meant to be getting migrated yesterday so I avoided my computer all day. Email appears to be working this morning but we haven't received any confirmation from Greenby yet....

[#2]

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@balvack2 wrote:

Apart from occasions when we're away from home and then use webmail.

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In passing ... if you use POP3 on your computer, are you aware that any emails you SEND whilst away using webmail will NOT be on the POP3 computer?

[#3]

Yes. I've been using email in this way for more than a decade so Cc myself when sending from webmail.

[#4]

If I send an email from a mobile device using IMAP from a mailbox normally accessed by POP3 at home, then YES, I do receive a copy of the sent emails at home using POP3 ... because I simply configure the mobile email programs to save a copy of any sent emails in my inbox.   Note that I never use WebMail - too restrictive.  All works fine for me. 

[#5]

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@Townman wrote:

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@balvack2 wrote:

Apart from occasions when we're away from home and then use webmail.

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In passing ... if you use POP3 on your computer, are you aware that any emails you SEND whilst away using webmail will NOT be on the POP3 computer?

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Gosh I never thought of that. How have I survived all this time?

[#6]

Is it just me or since the migration has started (I assume it has) that the level of Spam emails being received has increased immensely, previously I received very few Spam emails, now it's dozens a day?

[#7]

Has your account actually moved, @Phaeton ? Mine obviously hasn't (a '.plus.com account), but I certainly haven't seen an increase in spam. In fact, my spam-count has fallen recently.

I don't let PN filter my mail - they lost me some important messages a while back.

[#8]

@Phaeton   Not at all surprising.   See my previous message 411.   Despite Greenby saying they are looking into it there has been no change  to the Greenby Dashboard's whitelisting/blacklisting capability.  I routinely check the Spam box first as that is where much of my important/serious email arrives.

[#9]

@jab1 No still on Plusnet at this point in time, although I have just noticed also that a catchall email address that has been working for a long time is now not delivering emails to me, it's concerning as it's attached to a tractor sat in a rural location. I need to know if somebody has moved it without my permission. Last email was on the 17th, the tracker company claims they sent the emails, I've asked for the headers.

@Mount I'm still on Plusnet, I just wondered if something else had changed.

[#10]

The silence from Greenby remains deafening. I'm continuing to receive emails and I don't think I've missed any but how can you be sure? Like others, there seems to have been an increase in spam lately, including a daily one from AliExpress which thankfully now seems to have stopped. Rather worryingly though, I received a spammy one yesterday where the sender's address was my own email address (ie the sender's address and the addressee were the same)!! How can that happen?  It had an image attachment (which I didn't open) and text saying "Hi alan, check the image ;)".  I moved it to my Junk folder but clearly can't block the 'sender', as it's my address. I'd like to change my mailbox password in case my account has been hacked but, when going to the Greenby webpage, it carries the standard message "Your Greenby login will only be activated after your migration is complete. We'll notify you by email as soon as it's ready." So, I can't log in there yet. Any advice please?

[#11]

If your profile is correct, your email address hasn't been transferred yet. You can continue to change passwords etc with no issue via the manage my mail function on the plusnet portal. 

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

[#12]

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@AlanH2 wrote:

I'm continuing to receive emails and I don't think I've missed any but how can you be sure?

Rather worryingly though, I received a spammy one yesterday where the sender's address was my own email address (ie the sender's address and the addressee were the same)!! How can that happen?

I'd like to change my mailbox password in case my account has been hacked but, when going to the Greenby webpage, it carries the standard message "Your Greenby login will only be activated after your migration is complete. We'll notify you by email as soon as it's ready." So, I can't log in there yet. Any advice please?

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This reads as though your account has not been migrated - which email brand is it?

You need to read the email headers to know where an email really came from.  If you know what you are doing it is very simple to make an email appear to come from anyone ... that does not mean that it did, nor that it was sent via your account.

If your account has not been migrated then change the password via the Plusnet portal.

[#13]

Thanks.

By "email brand" , do you mean "@*****.plus.com"?

As for reading the email headers, it has no title and when I hover over the sent address, it shows my full email address. Is there somewhere else I should be looking?

[#14]

Brand - yes - that cohort has not yet entered the actual migration activity (some users have been scheduled).

Real information about senders and routing can be found in the headers ... which depending on the email client are accessed in a variety of ways ... typically labelled "properties", "source" or "headers".

[#15]

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@AlanH2 wrote:

......

Like others, there seems to have been an increase in spam lately, including a daily one from AliExpress which thankfully now seems to have stopped. Rather worryingly though, I received a spammy one yesterday where the sender's address was my own email address (ie the sender's address and the addressee were the same)!! How can that happen?  

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It happens because 'Spammy' fakes the email headers.  Just as millions of other emails sent to all their spam list will have had your address as 'from' on that run.  Bad news if any of your real contacts get that mail and think it was you - but that is the Spammy plan.

The only way to trace is deep in the IP address trail where there will be one dodgy IP, and even then that is the final step where the spam enters the 'legitimate' internet, not the original sender - as that is again probably forged.