Plusnet email moving to Greenby

[#1]

Yes, to confirm, you need your full email address is you are using https://webmail.enmail.co/ 

As before should work (an issue has been raised with a couple of examples) on webmail.plus.net. 

[#2]

So logged onto the Greenby Portal and the option to view Metronet address webmail which was was always there from migration and then recently removed is now available again. 

[#3]

Thanks. I take it there will be a 'Greenby' option on the drop-down list and I should select that instead of Plusnet?

Are the migrations going ok so far? I'm assuming so as there have been no updates to the FAQs for 2 months.

We're scheduled to move this Monday: we only got a 30 day notification, no 60 day advance warning or any reminders or other info since.

I know we've been told we don't need to do anything but I've backed up my mail and cleared out a lot of mailboxes in the hope this might make things go more smoothly. I'm not looking forward to 24 hours of mail delays on a Monday tbh so I'm keeping everything crossed....

[#4]

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@balvack2 wrote:

Thanks. I take it there will be a 'Greenby' option on the drop-down list and I should select that instead of Plusnet?

..

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The dropdown box selects the email provider / brand.  It will be what ever you use now.

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@balvack2 wrote:

Are the migrations going ok so far? I'm assuming so as there have been no updates to the FAQs for 2 months.

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The state of delivery is not something which would bring about a change to the FAQs ... unless something significant arose which requires a change to be made by the user.  The pacing of the migration has been fluid to accommodate time to deal with functionality of the new service.  The migration itself appears reasonably sound.

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@balvack2 wrote:

I'm not looking forward to 24 hours of mail delays on a Monday tbh so I'm keeping everything crossed....

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The "delay" you refer to relates the the proficiency (or not) by which YOUR chosen email client can resync the IMAP mailbox - not the migration itself.  Some users with massive mailboxes and slow email clients have seen some protracted delays in getting their mailboxes back in sync.

[#5]

1. Thanks for the clarification. I didn't know webmail would be smart enough to know if I was a migrated or non-migrated plusnet account.

2. Good to hear although 'reasonably sound' doesn't make me feel totally comfortable. What are the issues that are being experienced but aren't severe enough to warrant an update to the FAQs?

3. My mailboxes are all set up as POP not IMAP and have been for decades. PLEASE don't tell me that POP isn't supported by the Greenbys system!!

The FAQ says there may be a delay  "What happens on the day of migration? You may notice a brief outage when we migrate your mail service. This could mean a delay of up to 24 hours in receiving your mail and changes not being saved, such as deleted emails re-appearing, so we recommend not making any changes whilst migration is taking place." before mentioning an IMAP specific delay which is why I'm working on the assumption that I'm best to not use email at all from 00:00-23:59 tomorrow.

I assume we won't know that the migration is complete until we get the email from Greenby telling us what to do next?

Moderators Note: Full quote of preceding post removed, as per Forum rules

[#6]

I still have had no email communication from Greenby about Migration except when I logged in to Plusnet today above the log-in bit there was a message, "Please be aware that Webmail may be slower than usual while migrations are in progress."

Has anyone else had no communication whatsover?

I'm not filled with a lot of confidence..

[#7]

Why do you think POP3 is not supported?  Not that it would be a greater loss.  It delivers more issues than solutions … for which there are better alternative solutions.  POP3 is nothing more than a lazy approach to housekeeping / self managed archives.

The reference name of a server is nothing more than a convenient convention.  The services supported by a server can be anything as required - POP3 / IMAP / SMTP / FTP / HTTP / HTTPS - irrespective of the name.

[#8]

@Noisyboy

The vast majority of users have not received communication as they are not currently scheduled to be migrated.  When users are scheduled they will be notified.  One of my PLUSNET referrals contacted my yesterday to say they had received an email.  None of the others have.  You will receive communication when it’s your turn.

[#9]

I've been successfully lazy for nearly 30 years and POP3 suits me just fine.

[#10]

I have a plus.com email address and I received an email from Plusnet on October 14th saying "We will begin transferring mailboxes from 17th November 2025". I noted the word "from" and took it to be the 60 day warning. So, perhaps another ~25 days to go?

[#11]

And the more complex cohorts will follow sometime after that…

[#12]

@SilverE 

Indeed 30 years ago POP2 succeeded by POP3 might have been fine where a user accessed email only from a single fixed device.  Those days are long gone leaving POP3 generally not fit for the modern purpose.

Amongst many issues sent items are only stored on the sending client.  The optimal answer is IMAP everywhere with user controlled culling of dross and proper central archiving of anything which absolutely must be kept for “ever”.

[#13]

None of which means that people shouldn't use POP3 if they've been happy doing so for many years, are fully aware of its limitations, and are glad to have their mail entirely under their own control not relying on a remote server. Anyone doing so can be left to get on with it.

[#14]

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@Townman wrote:

...Not that it would be a greater loss.  It delivers more issues than solutions … for which there are better alternative solutions.  POP3 is nothing more than a lazy approach to housekeeping / self managed archives.

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Umm, you failed to add the important rider, "In my humble opinion" to that claim.

I've used POP3 for ever and never had any issues.  Whereas I do have issues using IMAP in the email client on my phone.

Oh, and I'm far from lazy in my email house keeping.  I self manage my archives without problem.  I've got messages going back to the days of dial-up that I can still access.

[#15]

Where multiple clients are concerned unless you know very precisely what you are going, POP3 has a high risk of causing issues, which are not encountered when using IMAP everywhere with a user controlled archiving policy.

What issue did you have with IMAP?  I’ve not seen issues reported around here with using IMAP alone compared to those seen where users intermix POP3 and IMAP because it’s thought to be an appropriate approach to downloading and archiving emails.

POP3 only looks at the inbox, not other folders, most notably the sent items folder.  Archiving from IMAP backs up everything.

However if the mailbox is only ever accessed on a single device, it matter’s little.