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Plusnet Email servers giving random SMTP 550 errors for inbound emails

Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails

Hi all, I understand this is taking a long while to resolve but we're definitely still working to resolve this so thanks a lot for your patience. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
acleach
Newbie
Posts: 2
Thanks: 4
Registered: ‎14-04-2018

Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails

Adam, it may give some reassurance if you could say what the cause is, what the resolution is, how you are going to implement that and how long it will all take.

Simply saying "We're working on it" every few months doesn't inspire much confidence, I'm afraid.
JohnSackett
Newbie
Posts: 1
Registered: 4 weeks ago

Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails

Just to say that we are a Plusnet customer and sometimes people sending us emails get the same thing

550 #5.1.8 Domain of sender address <REMOVED> does not exist

Needless to say, the domain does exist.

Best Regards,

John

lozzer1
Newbie
Posts: 3
Registered: ‎30-12-2016

Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails

Same here.

 

 xxxxxx@xxxxxx.plus.com
    host mx.avasin.plus.net [212.159.8.200]
    SMTP error from remote mail server after MAIL FROM:<xxxx@dtmsoftware.com> SIZE=24174:
    550 #5.1.8 Domain of sender address <xxxx@dtmsoftware.com> does not exist
Reporting-MTA: dns; dtmsoftware.servers.prgn.misp.co.uk

Action: failed
Final-Recipient: rfc822;xxxxxx@xxxxxx.plus.com
Status: 5.0.0
Remote-MTA: dns; mx.avasin.plus.net
Diagnostic-Code: smtp; 550 #5.1.8 Domain of sender address <xxxx@dtmsoftware.com> does not exist
 
My domain DOES exist and I can send emails to other people.
Superuser
Superuser
Posts: 13,047
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails

These are intermittent problems. A resend should be successful.
lozzer1
Newbie
Posts: 3
Registered: ‎30-12-2016

Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails

Hi Townman

Okay, thank you for your advice.

cerij101
Dabbler
Posts: 17
Thanks: 5
Registered: ‎15-04-2017

Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails

Hi Plusnet. Well over a year now and nothing has been resolved. I am a total layman but I fail to see why this issue cannot be resolved. Many of your customers might be losing legitimate inbound mail and you don't appear to be assigning significant priority to the issue. What is actually happening at this time?

Plusnet Help Team
Plusnet Help Team
Posts: 490
Thanks: 98
Fixes: 13
Registered: ‎07-12-2017

Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails

I am really sorry that it's still ongoing @cerj101, we are working to resolving this but we don't have more info than this I'm afraid.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team