Plusnet Email servers giving random SMTP 550 errors for inbound emails
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Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
18-05-2018 4:45 PM
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@cerij101 Are you still seeing issues?
Ex-Broadband Service Manager
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
20-05-2018 10:50 PM
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Just sent 4 e-mails and not one has bounced... I'll try again tomorrow, but fingers crossed...
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
21-05-2018 12:34 PM
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Message not delivered
There was a problem delivering your message to john@********.force9.co.uk. See the technical details below.
The response was:
550 #5.1.8 Domain of sender address <****@j*********.com> does not exist
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
22-05-2018 11:23 AM
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@Kelly same again today...
Arrival-Date: Tue, 22 May 2018 03:06:55 -0700 (PDT)
X-Original-Message-ID: <05e7c19adaef3d276dce69b3f840263f@mail.gmail.com>
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx.avasin.plus.net. (212.159.9.200, the server for the domain f*******.force9.net.)
Diagnostic-Code: smtp; 550 #5.1.8 Domain of sender address <c****@j*********.com> does not exist
Last-Attempt-Date: Tue, 22 May 2018 03:07:01 -0700 (PDT)
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
22-06-2018 11:30 PM
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Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
23-06-2018 12:02 PM
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@cerij101 I can see that this appears to be investigated by our incident management team still (Under ref: IMT-74).
Apologies for any inconvenience caused. We'll update you when we know more.
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
27-08-2018 9:34 AM
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Still not fixed...
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
27-08-2018 10:15 AM
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I can second that...
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
27-08-2018 12:20 PM
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Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
27-08-2018 6:08 PM
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Are you saying that Plusnet found the problem but that it takes time to implement or that you guys still have no clue what the problem is?
The problem was raised 8 month ago!!
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
26-09-2018 2:32 PM - edited 26-09-2018 2:33 PM
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I can confirm that this is still happening. Several more messages in the last week returned with the "Domain of sender address <address removed> does not exist". Strangely Plusnet's servers have no problem finding the domain to send the undeliverable notice! I presume that this is getting no priority because Plusnet's customers are unaware that they are not receiving some of their mail and therefore are not complaining about it. Perhaps this problem needs to be raised to Plusnet's users on social media. I for one am sick of Plusnet users complaining that we aren't answering their emails when we can't get the replies through to their mailboxes! We look bad to our members and Plusnet have been aware of the problem for almost a year now.
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
22-10-2018 11:30 AM
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This is still an issue...
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
22-10-2018 4:25 PM
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Hi @Octoink,
Sorry to hear that you are still having issues with this. We are still working on this issue, but as stated above we don't have a definitive resolution date. Once we have a fix we will be sure to let you know.
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
25-10-2018 1:16 PM
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By the time Plusnet address this, e-mail will be an outdated form of communication and we will all be communicating telepathically. In the meantime, it is simply tele-pathetic!
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
13-11-2018 11:16 AM
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Hi
Just wanted to throw more evidence into the ring. I have 2 friends that use plus net for their email address and about 50% of my emails to them bounce - and have done for some months. Here's the latest bounce from this morning.
Reporting-MTA: dns; magnolia.xssl.net
Action: failed
Final-Recipient: rfc822;neil.gow@REMOVED.plus.com
Status: 5.0.0
Remote-MTA: dns; mx.avasin.plus.net
Diagnostic-Code: smtp; 550 #5.1.8 Domain of sender address <paul.baker@REMOVED.co.uk> does not exist
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
neil.gow@REMOVED.plus.com
host mx.avasin.plus.net [212.159.8.200]
SMTP error from remote mail server after MAIL FROM:<paul.baker@REMOVED.co.uk> SIZE=7738:
550 #5.1.8 Domain of sender address <paul.baker@REMOVED.co.uk> does not exist
The domain referred to has existed continuously since 1999.
It's worrying that plus net seem unable to get to the bottom of this.
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