On 5/5/26, we received an initial email regarding migration of our Plusnet email services to Greenby, indicating that the process will begin on 5/6/26, a month after the email was sent.
However, it’s what that Plusnet migration email DOESN’T say that’s significant - ie. it doesn’t mention any of our three MAIN email addresses (detailed below).
I’ve studied the Plusnet webpage/FAQs re the Greenby email migration, but I haven’t found the answers there, so I need some clarifications, and hope the Plusnet Community can help? …
For security reasons, I obviously won’t give explicit details of our email addresses, here, but I will give their generic structure, so that you know what flavours of email addresses I’m talking about.
We were originally Madasafish (ISP) customers, with 2 madasafish email addresses, and these are still 2 of our MAIN email addresses (ie. we use them all the time):
(1) {name1}@madasafish.com
(2) {name2}@madasafish.com
When Madasafish was bought by Plusnet many years ago, our ISP account was transferred to Plusnet, with an associated PN account {username}, and our legacy Madasafish email addresses continued to work, and have done ever since.
As part of that transfer, PN also automatically created ‘our’ domain, {username}.plus.com, as well as an associated ‘default’ email address (that we’ve never really used):
(3) {username}@{username}.plus.com
However, we did create another email address linked to our new PN domain, later, for my wife to use as a more professional/ formal-looking email address (‘madasafish’ was a bit funky for that):
(4) {wifesname}@{username}.plus.com
Anyway, going back to the 5/5/26 Plusnet email about the email migration (see above) ...
That only mentions migration of email address (3) above - ie. the one that we’ve never really used (though there’s no harm migrating it, in case it’s used for admin purposes, etc). Furthermore, the email clearly says that it ONLY relates to the transfer of that SPECIFIC email address (3).
This suggests that the migration of the other email address (4), also linked to our PN domain, should be covered by a separate Plusnet migration email. However, to date, we’ve not received any other emails about the migration, though logically you’d expect all emails linked to our PN domain to be migrated at more or less the same time.
It also begs the question: what’s happening with the migration of our Madasafish email addresses (1) and (2)? (which are used even more than email address (4) above)
We’ve not received any Plusnet emails about the migration of our Madasafish emails, either, but the Plusnet webpage/FAQs about the Greenby migration clearly indicate that, where ‘Plusnet emails’ is stated, it includes migration of various legacy emails, including Madasafish.
(Ironically, the Plusnet migration email that we have received was actually sent to our Madasafish email address (1), as that’s given as the principal email address in our PN ISP {username} account!)
So, in summary, we don’t know what’s happening with the migration of our three MAIN email addresses (including our 2 Madasafish email addresses) - ie. email addresses (1), (2), (4) above.
Can anyone clarify what’s likely to be happening with those?
Maybe the migration of legacy email addresses (incl. Madasafish) is scheduled to happen later?
That doesn’t explain what’s (not) happening with our Plusnet email address (4), though.
Perhaps I need to directly message someone ‘on the inside’, giving explicit details of our 4 email addresses, so that they can investigate exactly what’s happening with them all?
Many thanks in advance for any clarification/assistance that anyone can give!
(This email migration is really important to us, because (like many others no doubt) those email addresses are not just used for communication, they’re also linked to dozens (if not hundreds!) of online accounts, often as the account ‘key’ (account ID)).
P.S. One final point: the settings for legacy Madasafish email addresses are still managed through the old ‘Madasafish Account’ webpage/portal - which still works, and includes access to very limited email settings (ie. change email password, essentially). Will the management of those email settings change (move), once the Madasafish emails have been migrated to Greenby?
