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Please Help Someone!

pinkrabbits
Hooked
Posts: 7
Registered: ‎12-10-2015

Please Help Someone!

Morning, so Plusnet were sending me emails to tell me my webmail was getting close to it's limit and I needed to delete some messages - the email said I had used 75% - I filed it in my brain to do and I've logged in this morning and THEY HAVE ALL GONE! 

No inbox, saved folders - literally nothing!

I am gutted, I had so many saved essential emails on there for everything for the kids, my life - everything

Is there any way I can get them all back - of course if I promise to delete loads and bring me back to a reasonable level?

I am trying not to lose my mind

Please help 

Moderators Note: All caps title removed as per Forum rules

8 REPLIES 8
dvorak
Moderator
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Re: PLEASE HELP SOMEONE!

Post in this thread https://community.plus.net/t5/Email/Archived-mailbox-Request-for-it-to-be-unarchived-here/td-p/17831...
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pinkrabbits
Hooked
Posts: 7
Registered: ‎12-10-2015

Re: PLEASE HELP SOMEONE!

Hey, thank you, I posted there but I’ve heard nothing, how long does it normally take please?
ClaudiaG23
Plusnet Help Team
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Re: PLEASE HELP SOMEONE!

Hi @pinkrabbits I've sent the request to our back office team to get your emails unarchived. 

This can take up to 72 hours to be progressed. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
pinkrabbits
Hooked
Posts: 7
Registered: ‎12-10-2015

Re: PLEASE HELP SOMEONE!

Hi, thank you… it’s been in archived and I deleted literally loads but it’s been archived again 😩😩😩 I’ll have to be more ruthless with what I keep clearly! Can you pretty please request it to be unarchived again and I’ll delete loads more, promise! Is there anyway I can pay for more webmail allowance please?
MatthewWheeler
Plusnet Help Team
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Re: PLEASE HELP SOMEONE!

Morning @pinkrabbits 

From what I can see we've not archived it yet. 

Can you advise where we've said it's archived?

Unfortunately there is no way to get a bigger allowance

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
pinkrabbits
Hooked
Posts: 7
Registered: ‎12-10-2015

Re: PLEASE HELP SOMEONE!

Hello, thank you for replying so promptly. It was archived this morning - so I was being quite quick in my request 🙊I’ve had no notification but all my saved email boxes are gone
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,950
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Registered: ‎01-01-2012

Re: PLEASE HELP SOMEONE!

I'm afraid we're not still seeing any evidence of this on our end but I can see we've recently sent you a warning advising you've used 75% of your capacity.

 

How do you normally access your e-mails? 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Townman
Superuser
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Re: PLEASE HELP SOMEONE!


@pinkrabbits wrote:
Hello, thank you for replying so promptly. It was archived this morning - so I was being quite quick in my request 🙊I’ve had no notification but all my saved email boxes are gone

Gone where?

In webmail or in your IMAP client?  There is a possibility that your IMAP client has screwed up its sync status with the server and shows no mail items in the mailbox.  I have seen this on multiple occasions with iOS mail.  Either it sorts itself out, or you need to drop the mail account on the client and set it up again.

The acid test is what do you see in webmail - check ALL folders.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.