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Another user with mail delivery failures to gmail accounts

FIXED
petercon
Newbie
Posts: 2
Thanks: 2
Registered: ‎03-07-2023

Another user with mail delivery failures to gmail accounts

Hello Community

Plusnet have hosted my domain name for many years.

My emails to gmail are being returned not delivered.  I first noticed this sporadically about 6 months ago but now it seems that all mails to any gmail address are affected.  This applies to all my alias accounts.  I am happy to provide copies of the returned responses.

I do not have the technical ability to progress solutions for this but correcting it is very important for me.

How can I fix this, please?

I note that I am not alone but haven’t seen any fixes posted.

Thank you for your help.

Peter

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 15,472
Thanks: 5,974
Fixes: 424
Registered: ‎30-07-2007

Re: Another user with mail delivery failures to gmail accounts

Fix

If your domain is hosted by Plusnet, then proceed as per this post https://community.plus.net/t5/Email/Mail-bouncing-to-gmail/m-p/1907102#M41985

It may take up to 6 hours , but that should add an SPF record to your domain DNS and should allow gmail to accept email from your domain

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

petercon
Newbie
Posts: 2
Thanks: 2
Registered: ‎03-07-2023

Re: Another user with mail delivery failures to gmail accounts

Thank you very much. Took about 6 hours to update but all emails to gmail appear to be working