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Over mail box size

Gincat
Newbie
Posts: 1
Registered: ‎29-06-2023

Over mail box size

Please can someone help!  Plusnet keep emailing saying we have used over 75% of our mailbox size,  Earlier this year plusnet archived emails for us, said we were within the limit but now again getting the emails.  When i try to delete emails on the webmail it just keeps crashing with internal server error message or putting the emails back!! This is extremely annoying to say the least.  Is there a way to get web mail to work correctly? Thanks

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,971
Thanks: 5,338
Fixes: 422
Registered: ‎30-06-2016

Re: Over mail box size


Moderator’s Note

This topic has been moved from Broadband to Email

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Townman
Superuser
Superuser
Posts: 23,302
Thanks: 9,801
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Registered: ‎22-08-2007

Re: Over mail box size

Culling mailbox contents

If you need to clean out your mailbox, may be because it is over quota, then as well as tidying up the inbox, you need to also look at the SENT ITEMS folder and then afterwards clear out the TRASH folder. However some times webmail performance can make this process very tedious, particularly if the delete action (actually a move to the trash folder) fails.

If you primarily want to delete emails, you can mitigate delete performance issues by doing an "immediate" delete (rather than a move to trash for deletion later) by holding down the SHIFT key when pressing the DEL key. This works in both webmail and most PC based email clients. WARNING SHIFT+DEL is not recoverable so be certain absolutely, that you do not need the email before pressing the buttons!

Alternatively, in webmail (Round Cube) Settings -> Server Settings there are some options worth exploring controlling how deletes are performed...

  1. Flag the message for deletion instead of delete
  2. If moving messages to "Deleted Items" fails, permanently delete them
  3. Compact Inbox on logout

Setting these options and using them together will avoid the over heads of moving items to the trash folder when you wish to delete them. They will simply be greyed out and remain in the inbox list. After logging out of webmail, they will then be removed from the mailbox.

Whilst this might be highly proficient, it needs to be used with care, for when they are gone, they are gone. Note also that Plusnet house-keeping clears out the trash folder weekly.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.