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Outgoing spam filter blocking email

chatman
Newbie
Posts: 3
Thanks: 2
Registered: ‎12-08-2022

Outgoing spam filter blocking email

Hi,

 

I have received an email from a person I have been dealing with for months, but cannot reply or forward it. I get the message code 552 MSTlonSwb9a4kMSTmo36T0.

Seems the outgoing email spam filters have been updated recently?? 

 

Please advise how to overcome this.

 

Thankyou

5 REPLIES 5
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Outgoing spam filter blocking email

Hey @chatman,

I'm really sorry for the delay in getting back to you about this. Typically this type of error code would pop up if the email is too large - did you have any attachments added onto your reply?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,935
Thanks: 5,026
Fixes: 317
Registered: ‎04-04-2007

Re: Outgoing spam filter blocking email

This is almost certainly the outbound spam filter.

We'd need a full copy of the email you're trying to forward along with message headers to look into it further.

If you don't mind private messaging me with the detail then I'll take a quick look. 

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

chatman
Newbie
Posts: 3
Thanks: 2
Registered: ‎12-08-2022

Re: Outgoing spam filter blocking email

I believe I have narrowed this down to an email address the spam filters don't like.

 

I have sent from one of my email addresses to another of my email addresses (so they are OK) and the only thing in the body of the email was jo.bloggs@leedsday.co.uk

There is no Jo.bloggs, that was just a test.

The same thing is OK when I sent it from gmail.

Seems @leedsday is the problem??? 

 

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,935
Thanks: 5,026
Fixes: 317
Registered: ‎04-04-2007

Re: Outgoing spam filter blocking email

I've checked that domain in isolation and it's coming back clean.

Could be the full email address I guess if you fancy messaging me that?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

chatman
Newbie
Posts: 3
Thanks: 2
Registered: ‎12-08-2022

Re: Outgoing spam filter blocking email

Hi again,

 

I have checked this twice this evening and there seems to be no longer any problem.

Don't know why - this makes no sense to me.

Anyway, thanks for looking at this, and I hope I don't have to worry you again.

 

Many thanks

Chatman