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Not receiving all emails

Mardler
Rising Star
Posts: 600
Thanks: 24
Registered: ‎01-07-2012

Not receiving all emails

I have not been receiving any email notifications from Facebook for 3 or 4 weeks. All FB settings are unchanged and correct.

Has PN blocked FB emails to my email account?

I have a feeling a few others are missing too.

30 REPLIES 30
Mardler
Rising Star
Posts: 600
Thanks: 24
Registered: ‎01-07-2012

Re: Not receiving all emails

Update.

This morning I received a pending post notification from Facebook. I did NOT receive the accompanying email notification. Other admins did get the emails. Nothing in spam or junk.

There having been NO change to my FB settings, this can only be a PN rejection of certain emails.

Please explain.

Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Not receiving all emails

Thanks for your post @Mardler

I'm sorry to see you're not receiving emails from Facebook.

Can you try changing your email address in the app and see if you get emails to that address instead?

Let us know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Mardler
Rising Star
Posts: 600
Thanks: 24
Registered: ‎01-07-2012

Re: Not receiving all emails

Yup, I was going to do that.

Will let you know.

Mardler
Rising Star
Posts: 600
Thanks: 24
Registered: ‎01-07-2012

Re: Not receiving all emails

It appears that a primary FB email address can't be changed so I added a second address and the confirmation email to it arrived instantly.

I am already getting emails to the secondary email inbox but nothing from the primary address.

I think this is enough to prove that it's a PN problem.

 

Mardler
Rising Star
Posts: 600
Thanks: 24
Registered: ‎01-07-2012

Re: Not receiving all emails

Update2

Now getting admin email notifications and new posts to groups of which I am just a member from the secondary FB email address.

Absolutely nothing via PN email. That's conclusive.

Please sort this, PN.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,916
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Registered: ‎21-04-2017

Re: Not receiving all emails

Thanks for getting back to me @Mardler

Could you check your junk mail and spam folders in case they've been filtered away into there?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Mardler
Rising Star
Posts: 600
Thanks: 24
Registered: ‎01-07-2012

Re: Not receiving all emails

I have been checking both since I noticed the problem: nothing.

LaurenB
Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Not receiving all emails

Thanks for getting back to us @Mardler, I am really sorry for the issues with your email.

 

If you have a previous email with the Facebook address that you normally get emails from, I would advise to add this to your whitelist in the spam settings. You can do this by doing the following:

Go to your online account.
Log in with your Plusnet username and password
Click on Email Settings (it's on the menu, on the left)
Click Manage My Mail and the go to spam settings

 

Once added, please let us know if you are still not receiving mail and we may need to raise this to our Net Ops team to query further.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Mardler
Rising Star
Posts: 600
Thanks: 24
Registered: ‎01-07-2012

Re: Not receiving all emails

I did that and immediately got the message below the text box: "This email address has been blocked." Not by me it hasn't!

My suspicion is that the recovery from the recent problems might have triggered an automated block for too many emails from the same address though oddly the address that sends me by far the most emails is fine.

I have to wait 30 minutes so will be back.

Mardler
Rising Star
Posts: 600
Thanks: 24
Registered: ‎01-07-2012

Re: Not receiving all emails

"There was a problem

Unfortunately there has been an error updating your details.

Please try again in a few minutes, if the problem continues please contact our support team so we may investigate."

Definitely a problem at PN.

Mardler
Rising Star
Posts: 600
Thanks: 24
Registered: ‎01-07-2012

Re: Not receiving all emails

Have tried again and again I got the success message.

Has PN blocked the facebook.com domain?

Mardler
Rising Star
Posts: 600
Thanks: 24
Registered: ‎01-07-2012

Re: Not receiving all emails

And again I got the error message.

Will try entering each one separately.

Mardler
Rising Star
Posts: 600
Thanks: 24
Registered: ‎01-07-2012

Re: Not receiving all emails

Failed again.

Mardler
Rising Star
Posts: 600
Thanks: 24
Registered: ‎01-07-2012

Re: Not receiving all emails

The other address also failed.

Why?