No migration email.

[#1]

I am assuming that all migrations to Greenby are complete. I have not had any emails from Greenby. I have tried logging in on their portal. I have also used the 'forgotten password' route. Any suggestions as to what I should do next ?  

Johnh

[#2]

@JJ Which email 'brand' are on? How are you trying to log on to the Greenby portal?

[#3]

Hi,

    Plusnet     and yes on their portal

John

[#4]

Used Portal client-app-gb.staging.encuro.net

[#5]

No idea what that portal is - on the rare occasions I venture there, I use this link: https://greenby.com/ and log in with my username and account password.

[#6]

Used the .com one first. AI suggested the other one.
Johnh

[#7]

A small suggestion - take AI responses with a wagon-load of salt.

If your email address is a Plusnet one, AFAIK all these have been transferred to Greenby, and you should be able to log into the  portal using your username in the op field and your account password in the lower one.

[#8]

We have Plusnet emails in the format <various.names>@<account>.plus.com

We migrated to Greenby in March and the portal www.greenby.com logs in as @jab1 advised with
the same credentials as are used for the Plusnet Member Centre i.e. account / Password

What ever is at https://client-app-gb.staging.encuro.net/ may look similar but it rejects
our credentials. 

[#9]

@PhilipHeyes I would suggest that weird link is to Greenby's staging/test platform, as it implies.