No email coming through

doulting · ‎23-10-2017

My husband and I both have plusnet emails, mine are coming through clearly however none of his has come through for nearly a week. Plusnet have sent test ones which come through but we know there should be some from our energy supplier and they are not coming through.

Any ideas thankfully received?

Townman · ‎22-08-2007

Hi,

A warm welcome to the forums.

If plusnet test emails are coming through, then all should be fine. Have you tried sending emails to him? Have you tried asking friends to send test emails? Tests should be run using delivery / read notification set on the out bound email.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

doulting · ‎23-10-2017

Thank you, overnight messages have started coming through!