Hi there,
Resorting to this forum again, because Greenby simply don't respond.
My email has been toddling along nicely since we finally resolved all the problems at the beginning, and it's now nearing the time for my free trial to end. However on Friday I noticed that my outgoing mail (just me - none of the other users in my domain) has suddenly started failing, saying the username/password is not recognised. Last successful email I sent was last Monday. Nothing changed since.
Also, I now can't log into Greenby itself - again it's saying that my login details are not recognised. I was very careful about noting my login details when this was all set up, and have changed nothing since my issues were resolved, and if I use my login details to sign into webmail, it's fine.
Greenby, of course, keep getting to the "I'm transferring you to an agent now, they will be with you shortly" spiel - then the chat goes dead (has been like this for the last 3 days).
Obviously if I can't log in, I can't pay to end the free trial (and buy me a year to find and migrate my emails to a provider that actually has customer service).
I know Plusnet has now washed its hands of the customers it shoved off to Greenby, but if there is anyone who has had a similar problem, or who knows how to simply get Greenby to respond to a support ticket, I would be really grateful for your help.
Thank you.
