cancel
Showing results for 
Search instead for 
Did you mean: 

Missing eMail.

gallopingchef
Interested
Posts: 1
Registered: ‎15-06-2019

Missing eMail.

Hello Gandalf 

 

Hope you are well 

I am having the same problem with the freenetname/madasafish cross over 

My login account is [Removed] which gets me into plus net webmail but I do not appear on your system ?Huh

My email [Removed] which runs through [Removed] as an identity has stopped working 

Please can you help as this email is very important for my business

Thanks

Stacey

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 28,505
Thanks: 6,298
Fixes: 1,459
Registered: ‎11-01-2008

Re: Missing eMail.


Moderators Note


This topic has been split from another post and moved to the email board for better visibility.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Missing eMail.

Hi Stacey.

Sorry to hear you're unable to access your mailboxes.

Unfortunately there's little I can advise regarding the reason for this in a public forum.

Could you send me a PM with the best contact number to get you on and a rough time frame when you'll be free?

I'll then be happy to call you back to assist in resolving this for you.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
Wagsta
Browser
Posts: 1
Registered: ‎08-08-2018

Re: Missing eMail.

I'm having a similar problem. Logged in this morning to check my mail, inbox is fine but most of my folders are empty and I don't believe that I am any where near the limit?

LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Missing eMail.

Hi @ Wagsta,

 

Thanks for getting in touch.

 

I'm sorry to hear of the issue with your email. Please can you advise how you're accessing this, i.e. via an application such as Outlook or are you using a webmail login via a standard browser?

 

Thanks - LF