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unable to reset password

MJT1
Interested
Posts: 2
Registered: ‎08-10-2019

unable to reset password

I cannot access my account or email due to not knowing the password. 

I tried to follow the email password reset but it sent an email to me with a link - which I cannot access because I don't know the password!

How do I get out of this circle?

1 REPLY 1
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: unable to reset password

Hi @MJT1,

 

I'm sorry to hear that this has happened. You'll need to give our customer service team a call as they'll be able to go through some different security checks on the phone and then can change your password to something of your choosing. Their contact number is 0800 432 0200 and they are available from 7:30am - 10pm every day.
 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team