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Metronet email not working

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jjay51
Newbie
Posts: 1
Registered: ‎11-08-2019

Metronet email not working

Hi, i am using the old Metronet email service from when i was a Metronet customer and the mailbox isn't updating new emails for the last two days, i'm accessing it via outlook and also directly using the webmail page but no new emails are incoming

 

thanks

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: Metronet email not working

Hi @jjay51 

 

I'm having trouble finding your account from your forum credentials. 

 

Can you PM me the metronet username/email address please? 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 13,943
Thanks: 1,472
Fixes: 119
Registered: ‎04-04-2007

Re: Metronet email not working

Have you tried logging into Webmail? If I remember correctly, Metronet accounts have a hard quota associated with them, and if you've exceeded it, you won't receive any new mail. I think Webmail shows you your allocation towards the lower-left once you're logged in.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: Metronet email not working

@jjay51 - if what Bob says doesn't help then let me know and send that PM over. 

 

@bobpullen - thanks for the advise as always! 

 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team