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Messages rejected as 522 Spam

tynllwyn
Hooked
Posts: 8
Registered: ‎21-02-2012

Messages rejected as 522 Spam

I am having problems receiving messages with attachments from Gmail.

A message with no attachment comes through fine.

The same message, from the same sender, with a doc or docx attachment is rejected with 522

If the attachment is a jpeg it come through fine

I clicked the message as "not spam" but this makes no difference.

Other senders work fine with any sort of attachment.

Help

8 REPLIES 8
jab1
Legend
Posts: 16,678
Thanks: 5,263
Fixes: 246
Registered: ‎24-02-2012

Re: Messages rejected as 522 Spam

@tynllwyn Who or what is tagging the message as 'spam'? My guess is Gmail.

John
tynllwyn
Hooked
Posts: 8
Registered: ‎21-02-2012

Re: Messages rejected as 522 Spam

Some more info, the docx attachments that get rejected come through fine from other senders which does point the finger at gmail, however other recipients get the attachment  from gmail with no problems, which directs the finger back to plusnet.

????

jab1
Legend
Posts: 16,678
Thanks: 5,263
Fixes: 246
Registered: ‎24-02-2012

Re: Messages rejected as 522 Spam

Can you post the rejection message - that would point the finger in the correct direction?

John
Baldrick1
Moderator
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Re: Messages rejected as 522 Spam


Moderators Note

This topic has been moved from Tech Help to Email

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

tynllwyn
Hooked
Posts: 8
Registered: ‎21-02-2012

Re: Messages rejected as 522 Spam

Here is the source of the rejection message

jab1
Legend
Posts: 16,678
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Registered: ‎24-02-2012

Re: Messages rejected as 522 Spam

@tynllwyn If I read that correctly, the message has been sent, forwarded, and kicked around by Gmail before being rejected for some reason - I don't know if it is their implementation of DKIM/SPF rules, unauthourised sender, or a .png image referenced in there.

Not knowing enough, I'll tag @Townman , who knows much more than me about Gmails (mis)behaviour.

John
Townman
Superuser
Superuser
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Registered: ‎22-08-2007

Re: Messages rejected as 522 Spam

This needs the eyes of tech support, however in reading through the headers, it looks to me as though there is an intermediary in here. Is there a redirecting email address / service herein?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 16,678
Thanks: 5,263
Fixes: 246
Registered: ‎24-02-2012

Re: Messages rejected as 522 Spam

That's what I suspected, @Townman , but that was a BIG header and I got lost, hence why I tagged you. 😉

John