Leaving plusnet - awful service
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- Leaving plusnet - awful service
Leaving plusnet - awful service
09-03-2021 6:38 PM
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Re: Leaving plusnet - awful service
09-03-2021 6:46 PM
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The early closure shouldn't have happened, but sadly, the accounts function, especially, within Plusnet is a total shambles, although I personally must have been lucky as the very few times I have had to call them, things have gone reasonably smoothly, but you only need to read these forums to note the number of foul-ups that occur.
As regards the email, that can take up to 3 days, even in a normal switchover.
Re: Leaving plusnet - awful service
09-03-2021 6:54 PM
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Moderators Note
This topic has been moved from My Account/ Billing to email
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Leaving plusnet - awful service
09-03-2021 7:10 PM
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Thanks for your post @zldq2
I'm sorry to see the issues you've had.
Having reviewed this from what I can see your new provider transferred your services across to themselves yesterday and we closed your account on this day as well, to be precise your account with us closed at Monday 08/03/21 14:12.
I suspect either the new provider carried out some work too soon or you may have been experiencing a fault with your service. Ultimately though we've done what your new provider has told us and cancelled your account yesterday.
Reactivating an account to a free email service is a manual process from our network operations team. I've raised a task there now which will be picked up as soon as possible (generally within 48 hours).
Once the account's reactivated, you'll need to go to manage my mail at plus.net/email to reinstate your email addresses you had. If you've lost mail then we can restore your mailbox(es) as they were when the account was cancelled. Unfortunately any emails that are sent to you before the email address is reinstated will bounce back to the sender.
I'll post back to let you know once the account's been reactivated. I hope this helps.
Re: Leaving plusnet - awful service
10-03-2021 5:52 AM
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Thanks Gandalf
Hopefully the email comes back soon. I will keep an eye out for your post
Re: Leaving plusnet - awful service
10-03-2021 10:17 AM
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No problem @zldq2
We've reactivated your account and I understand the adviser you spoke to yesterday phoned you back this morning to resetup your email address. We've restored your mail to that mailbox now so it should be working as it was when your account was cancelled. Let us know if there are further issues or anything else you'd need help with.
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