Is everybody's email down today?

[#1]

Haven't been able to fetch any new email or log into webmail since around 3.30pm today. Email client doesn't recognise my password and Webmail login attempt returns "Invalid request: No data was saved". I tried two different email clients (on PC and phone, wifi and mobile) - same results. Called Plus but there's a recorded message saying "If you are calling about email we're working on it and aim to have it fixed soon" so didn't wait to get through to a person.

That obviously implies a problem that they know about, but there's no more indication or information on the website. Is everyone's email down, just those who haven't migrated or is it just a few people affected? Any info on cause or ETA for a fix?

[#2]

This forum is awash with multiple reports of email failings on and off all day today.

[#3]

I've had imap server problems today - can't log into Greenby and can't receive emails.I think Plusnet will end up losing a lot of customers over this fiasco. I've been with them for 20 years but I can't put up with this..........  

[#4]

I haven't been migrated to Greenby (or if I have, no-one told me). Most of the other issues I've seen discussed here seem to relate to Greenby but as far as I'm aware, my email service is still with Plusnet.

[#5]

"Stanley, That's another fine mess you've got me in! Hmmffff!"

Why on earth Plusnet's owner BT couldn't have made a couple of virtual servers available to move all us loyal customers on to? instead they try to srcape us off like something that's been trod in!

[#6]

@Uncle_Tupelo Like you I'm still with Plusnet, not Greenby but today's issues are screwing up both Plusnet and Greenby.  I've had email problems today.

[#7]

POP3 and IMAP and WebMail are all not working for us.   

[#8]

Same here. I'm still with Plusnet for email, unless I haven't been told yet.

[#9]

I can’t access my emails on any platform: Outlook/IPhone/Thunderbird/webmail. This a serious issue as I am urgently awaiting an important email. I am desperate for advice.

[#10]

I was migated to Greenby a couple of weeks ago. It hasn't gone smoothly (emails not all downloading, emails not being received by receipient- BTInternet addresses eg)  and now today no emails are downloading since 1pm and webmail times out so I can't access them there either.

How is it that have things gone sooo badly??!!

And where is the customer support? I feel like we have been sent down the river without a paddle by Plusnet.

Well there's no reason to stay with them anymore I suppose.

[#11]

No acces to email today. As far as I can tell, still with PlusNet - no Greenby login yet. Reported a few  days ago that emails sent and in sent folder, not arriving with recipient. Not sure how long that's been (intermittently) going on.

[#12]

Ihave had nothing but problems with e mail for the past 6 months,unable to log in ,now being moved to greenby which is useless.I have been with plusnet for over 10 years but feel i have reached the end of  the road with them.

[#13]

Been with PlusNet since they were Force9, joined in 1997.  THis email situation is not good at all.

[#14]

same here,its driving me nuts

[#15]

Exactly the same here. 20 years with Plusnet and now this rubbish service - and they want to start charging for it too!