Inbox settings

[#1]

Can someone please tell me the correct setting I need to access my elails on outlook. since the migration I had a welcome email from Greenby and nothing since. I can send emails from outlook so the SMTP setting are correct but not the IMAP settings.

[#2]

Settings haven't changed, can you let us know what error message you get?

Please also confirm if this is the default or a mailbox, and if it's Plunet/F9 etc? 

[#3]

When I couldn’t get emails come through to outlook, I deleted the account and set it up again using the settings that Greenby told me to use. I set it up with the inbox server: imap.plus.net. but Greenby said it should be: mail.enmail.co and the incoming server port should be 143 and the SSL/TLS is disabled.

When I press enter it all come up as complete and “you are all set up” but I realise now I am set up to Greenby email and not Plusnet email.

The Plusnet webmail and the Greenby webmail are both receiving the emails it’s just the connection to outlook is the problem.

[#4]

The error message I get is  "Log on to incoming email server (IMAP): The server rejected your login. Verify that your username and password are correct."

The user name and password ard correct because I can send emails via outlook.

[#5]

@Rick6 

but Greenby said it should be: mail.enmail.co and the incoming server port should be 143 and the SSL/TLS is disabled.

You have been miss informed mail.enmail.co is INCORRECT

There is no reason why you should not continue using the following.

• IMAP: imap.plus.net port: 993 TLS/SSL
• POP3: mail.plus.net port: 995 TLS/SSL
• SMTP: relay.plus.net port: 587 STARTTLS

To remove any confusion I would use the above as they should still work.

[#6]

I've just tried these settings and I get the same error massage.

[#7]

Can you confirm what you email address brand is, force9, free-online, plus net or something else; as it matters for the server settings.

Post migration for webmail you should really be only using https://webmail.greenby.com/ 

[#8]

the brand is Plusnet.

[#9]

@Rick6 I suggest you edit the above post and redact your actual address, this is a public forum! All that's needed is to know its a .plus.com address

[#10]

I'm wondering if the error message outlook is proving is less than helpful

Maybe try testing your credential using the instructions found below.

Diagnosing email server connectivity issues