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Inbox name too long

FIXED
John651
Newbie
Posts: 3
Fixes: 1
Registered: ‎23-02-2026

Inbox name too long

Ever since the upgrade, both my wife and my inbox now have over 600 inboxes. They seem to be automatically multiplying, so getting sync problems in OUTLOOK. I see these in the WEB mail version as well.

 

It starts with INBOX 1, then I have INBOX 11 , then INBOX 111 and so on until the message below.

 

Mailbox name too long (0.001 + 0.000 secs). (.INBOX 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1.)

How do I delete these, as I don't seem to be able to mass select? 

 

Regards

John

4 REPLIES 4
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,012
Thanks: 1,323
Fixes: 55
Registered: ‎24-07-2014

Re: Inbox name too long

I can raise this for you, before I do though, have you tried to remove your profile in Outlook and see if the problem still exists in webmail before re-adding your Outlook profile? 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
John651
Newbie
Posts: 3
Fixes: 1
Registered: ‎23-02-2026

Re: Inbox name too long

I have removed my account, checked the WEB email, and the inboxes with 1111 etc are still there. I have reinstated my account in OUTLOOK and the inboxes with 1111 etc are still there. So no change.

plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,012
Thanks: 1,323
Fixes: 55
Registered: ‎24-07-2014

Re: Inbox name too long

Can you PM me your username please, I'll then raise it to Greenby for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
John651
Newbie
Posts: 3
Fixes: 1
Registered: ‎23-02-2026

Re: Inbox name too long

Fix

PM has been sent. Thanks