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IMAP server down?

mw6b
Newbie
Posts: 4
Thanks: 2
Registered: 25-04-2018

IMAP server down?

I am unable to get e-mail on my WIndows 10 PC (Windows 10 client) or my iPAd.

Last email on the PC is 20:10 yesterday

 

PC reports:

We're having a problem connecing to imap.plus.net please try later  0x8007274c

webmail works OK

 

7 REPLIES
Superuser
Superuser
Posts: 9,575
Thanks: 947
Fixes: 54
Registered: 06-04-2007

Re: IMAP server down?

There would be lots of posts here if there was a problem with imap.plus.net. So I think that can be ruled out. Since webmail works OK, your email account seems to be OK. That suggests it's a local problem you are experiencing.

The common element of a problem affecting both your PC and iPAD is the router. Have you tried restarting that?

David
mw6b
Newbie
Posts: 4
Thanks: 2
Registered: 25-04-2018

Re: IMAP server down?

Thanks. I tested webmail on a different connection, doh!

Turns out that iPAd and PC are unable to access the web. Power cycled the router. same thing.

Got on to Plusnet; they said:

, "it looks like the issue was being caused by the way the automated line management was running"

and reset the connection, requesting 2 to 24 hours for it to stabilise

 

After that a few websites like Google and Wikipedia work just fine, but others time out. IMAP still fails.

Speedtest.net mostly worked and delivered downlink 6 to 17 Mbps and solid 0.8 uplink with ping 29 to 61 (measurements 90 minutes after the reset)

Router is now unplugged for >= 65 minutes as suggested in posts on this topic (some websites work).

 

Superuser
Superuser
Posts: 9,575
Thanks: 947
Fixes: 54
Registered: 06-04-2007

Re: IMAP server down?

Well it's good that the source of the problem has been established.

Hope you soon get the connection sorted out. Smiley

David
mw6b
Newbie
Posts: 4
Thanks: 2
Registered: 25-04-2018

Re: IMAP server down?

Footnote regarding the connection (able to access some websites like facebook but timing out on 99% others):

90 minutes with the router unpowered did not solve the connection problem

Changing from Plusnet to Google DNS servers (8.8.8.Cool did not solve it

Restarting router and PC didn't help

Plusnet is now sending a replacement router.

Plusnet Help Team
Plusnet Help Team
Posts: 209
Thanks: 95
Fixes: 16
Registered: 26-03-2018

Re: IMAP server down?

Hi @mw6b, I'm sorry to hear of the connection issues that you've been experiencing.


Please don't hesitate to get back in touch if you continue to experience any problems once you've connected up the new router.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
mw6b
Newbie
Posts: 4
Thanks: 2
Registered: 25-04-2018

Re: IMAP server down?

Replacement router fixed the problem

Plusnet Help Team
Plusnet Help Team
Posts: 7,613
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: IMAP server down?

Glad to hear that @mw6b

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team