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Help with Webmail attachments

jean2
Newbie
Posts: 2
Thanks: 1
Registered: 27-01-2017

Help with Webmail attachments

Hi Ben,

I'm what you would call a 'newbie' just getting to grips with PlusNet webmail. After reading your post and noting the 'IT' reference I immediately thought I would tap your brain a bit if you don't mind.

I find the Plusnet webmail so different to my previous TalkTalk one..

Could not understand why an email paperclip attachment sent to me by Thompson did not show up, all I got was a blank page on webmail.

I asked for help but the problem was not solved?

I then had to ask Thompson to send the same message to my TalkTalk email address, where I was able to access it immediately with no problem (basically it was my receipt and needed printing).

I'm still at a loss as I would expect to be able to receive such emails through webmail, any ideas?

 

Puzzled

 

Jean.

Moderator's note by Mike (Mav): Changed thread title to reflect issue.

2 REPLIES
Moderator
Moderator
Posts: 18,085
Thanks: 2,619
Fixes: 192
Registered: 06-04-2007

Re: Help with Webmail attachments

Moderator's note by Mike (Mav)

Post split for better visibility and thread title changed

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Staff
Plusnet Staff
Posts: 34
Thanks: 8
Fixes: 2
Registered: 19-12-2016

Re: Help with Webmail attachments

Hey Jean,

The attachment email not coming through on your webmail could be a few things, firstly there is a size limit on receiving and sending attachments through webmail of around 8Mb. Although I doubt a receipt would exceed this size limit it could be the cause of not receiving the message. Another reason could be the Thompson email being flagged as spam and therefore not getting through to your inbox. The best way to try work out why this email didn't come through would be to first check the email and make sure it's under the 8Mb mark and then I'd send the same attachment through webmail either plusnet or talktalk to your plusnet inbox and see if it comes through. If so then I presume it'[s the spam filter either placing the mail in your spam folder or it could be blocking all emails from this recipient completely.

Let me know how you get on.

Ben

 Ben Devine
 Plusnet Help Team