Help! Emails I'm trying to send to Gmail accounts are bouncing!

[#1]

@accole do you actually have an SPF record ?

[#2]

No I don't have SPF records set up... was wondering if I needed them though

[#3]

@accole it is recommended to have one

You can't create one directly on a Plusnet hosted domain, but if you read this thread https://community.plus.net/t5/Email/How-to-set-spf-DNS-record/m-p/1690951

It gives a workaround to create a standard one on your domain

[#4]

Thanks. Hopefully that will do the job - thanks

[#5]

I'm still having this problem, with mail to Gmail being bounced back, too. In fact, it seems to be getting worse. Recently, returned messages have this additional text, which I think could be telling:

Reporting-MTA: dns; avasout-peh-004 [212.159.14.20]
Received-From-MTA: dns; inmx-peh-001.plus.net [84.93.238.82]
Arrival-Date: Wed, 21 Sep 2022 08:48:16 +0100

Final-recipient: rfc822; [address]@gmail.com
Diagnostic-Code: smtp; 550-5.7.1 [212.159.14.20] Messages missing a valid messageId header are not

Last-attempt-Date: Wed, 21 Sep 2022 08:48:17 +0100

Have escalated back to Plusnet support.

[#6]

Having the same problem all emails to Gmail addresses are bouncing and getting this message

This is an automatically generated Delivery Status Notification.     

Delivery to the following recipients failed permanently:

 * xxxxxxx@gmail.com

Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** xxxxxxx@gmail.com ??:?? This message was created automatically by mail delivery software on the server .

[#7]

Hi @Hobo,

Could you private message me the full unredacted bounceback and email headers?

I'll raise to NetOps to investigate for you. 

[#8]

Have been having the same issue for almost 2 months now. Weirdly, only on mobile client - not on desktop, even though the server settings are the same. 

This is an automatically generated Delivery Status Notification.     

Delivery to the following recipients failed permanently:

 * xxxxxxx@gmail.com

Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** xxxxxxx@gmail.com ??:?? This message was created automatically by mail delivery software on the server .

[#9]

Is your mobile client on a device that's connected to the same broadband connection as the desktop or using mobile data? 

[#10]

Same broadband. Broadband or mobile data has no effect. Bouncing regardless.

[#11]

Have you tried to send the same email content on a mobile device which works on a desktop? 

[#12]

Yes. Always works on desktop - never on mobile.

[#13]

Hi there, it might be an issue with the mail app on your phone, have you tried sending via webmail.plus.net from your phone just to see if the same thing happens?

Adam

[#14]

This is what I get when I try and send an email to a gmail account

(1)

Reporting-MTA: dns; avasout-peh-002 [84.93.238.88]
Received-From-MTA: dns; DESKTOPABI28RD [176.154.18.12]
Arrival-Date: Fri, 30 Sep 2022 10:55:52 +0100

Final-recipient: rfc822; jeremy.guillemot1664@gmail.com
Diagnostic-Code: smtp; 550-5.7.1 [212.159.14.18] Messages missing a valid messageId header are not

Last-attempt-Date: Fri, 30 Sep 2022 10:55:53 +0100

(2)

Received: from DESKTOPABI28RD ([176.154.18.12])
by smtp with ESMTPA
id eCkIoQRBbkc4VeCkJoUn2j; Fri, 30 Sep 2022 10:55:52 +0100
X-Clacks-Overhead: "GNU Terry Pratchett"
X-CM-Score: 0.00
X-CNFS-Analysis: v=2.4 cv=bslfuWWi c=1 sm=1 tr=0 ts=6336bd28
a=p8cHDZ0jkx99g2qHiisrNg==:117 a=p8cHDZ0jkx99g2qHiisrNg==:17
a=HpEJnUlJZJkA:10 a=r77TgQKjGQsHNAKrUKIA:9 a=4-TN_WCqaeVPqo9tEGUA:9
a=wPNLvfGTeEIA:10 a=uBuekfuGO3PopXbFH2sA:9 a=EdhuuRbONiQy6cQI:21
a=_W_S_7VecoQA:10 a=SouxwJzPgW3XYj6zhwYA:9 a=fMZ_E1CIlfQA:10 a=S92bho3TTZoA:10
X-AUTH: martinrb@freenetname.co.uk:2520
From: "Julie" <julie@barnsdall.co.uk>
To: <jeremy.guillemot1664@gmail.com>
Subject: Directions
Date: Fri, 30 Sep 2022 11:55:50 +0200
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_0000_01D8D4C3.969CA870"
X-Mailer: Microsoft Office Outlook, Build 11.0.5510
Thread-Index: AdjUstHeio1mUkbWTKiaEi5EYl9J7w==
X-MimeOLE: Produced By Microsoft MimeOLE
X-Antivirus: Avast (VPS 220930-0, 30/9/2022), Outbound message
X-Antivirus-Status: Clean
X-CMAE-Envelope: MS4xfC6/Ycu1YlwTT/r9gKdgqhPZQ+/BrYmNRNh7WL9yb5Q7+32UUvGdL/YXgOvmLFWEnusdGLRZkrf4hdUJyHmED8MTSbBNWHS0kgVGQfIKohtmUtehamuh
zvuwQmy8QHG2WUbS0CpKG07i2RuQpp5/EWxmCtb5jgqLsFeEUX+NoOQeGppP7VOuvfyMfbHAvuwedodcR5nKbEGm6OhEOZ9RtQs=

There seems to be very little progress on a resolution, is gmail blacklisting plusnet/freenetname?

[#15]

@C-P Weirdly, only on mobile client - not on desktop, even though the server settings are the same. 

but is the sending email address (identity) the same on the mobile as on the desktop ?

@martinrb are you using your own domain as the from: email address ?

if so where is that domain hosted and does it have an SPF record which allows sending via the PlusNet relay ?