Greenby - unreliable login?

[#1]

I get the impression for a <domain>.plus.com a/c even if you can change the password only the inbox password is changed
as the SMTP server relay.plus.net still belongs to Plusnet. 

@PhilipHeyes its not just an impression, its fact. relay.plus.net is currently routed directly to the plusnet smtp server, rather than through the proxy, and so will have no knowledge of any password change on the Greenby portal

[#2]

A Greenby Webmail defect.

Using webmail.greenby.com I can write and send an email 
but it is not delivered and does not appear in the Sent items of the greenby webmail

Where as the an email sent from the Plusnet webmail using the same account is promptly delivered.

An SMTP Puzzle :

I read in an earlier forum post that once migrated to greenby one could use : relay.force9.net as the new SMTP server.

relay.force9.net gives a Password failure on an account that works with relay.plus.net the account password has not been changed.

[#3]

jab1    the good old days 56k dial up 

I was with AOL back then and would be greeted by Johana Lumley saying

" you have email " on sign

Kenm

[#4]

@kenm wrote:
I was with AOL back then and would be greeted by Johana Lumley saying
" you have email " on sign.

AOL Mail is still around and may be a good alternative to Greenby. It claims to provide "a safe and delightful email experience for millions of people around the world."

[#5]

@PhilipHeyes 

I've just logged in to webmail.greenby.com for the first time, having previously only logged in to greenby.com and gone to the email from there. I have sent an email to my gmail address. It is present in my Sent folder and was delivered immediately.

As an aside, and probably noted by dozens of people elsewhere, I found that I need to login with my email address whereas logging in to greenby.com requires the account name. I guess this is logical because you can have several mailboxes on the account and they are all visible by logging in to greenby.com whereas webmail.greenby.com only gives access to a single address.

[#6]

@abitpedantic

Just tried webmail.greenby.com again with a different full email a/c, login in ok I see the Inbox, goes through the process of writing and see a flashed green sent message, but the email has not been sent and it is not saved in the sent items
of webmail.

For all email accounts webmail send is broken, the portal is broken on mailbox size, view webmail and change password.

[#7]

Maybe I'm just lucky at the moment!

I notice that since the migration I've acquired 4 new folders under Inbox, looking like this:

\/ Inbox
       Deleted Items
       Drafts
       Junk Email
       Sent Items
Drafts
Sent
Junk
Trash
etc.

The new folders don't seem to get used i.e. everything goes into the equivalent 4 others.

[#8]

---

@abitpedantic wrote:

As an aside, and probably noted by dozens of people elsewhere, I found that I need to login with my email address whereas logging in to greenby.com requires the account name. I guess this is logical because you can have several mailboxes on the account and they are all visible by logging in to greenby.com whereas webmail.greenby.com only gives access to a single address.

---

I would expect logging on to greenby.com to require the account name - it is after all the control portal for your account. It enables you (among other things) to connect to webmail on ANY of your mailboxes.

Logging on directly to webmail.greenby.com is to a mailbox - I use the mailbox name (which is not used by me as an email address, but may be for others). That gives me the same abilities to send/receive emails for an address of mailboxname@... and for any aliasname@... that I have defined for that mailbox, and is exactly the same when I have logged on to greenby.com and then selected ViewWebmail for that mailbox. 

Webmail.greenby.com does NOT only give access to a single address - it is a single mailbox, which may include many email addresses.

[#9]

---

@PhilipHeyes wrote:

For all email accounts webmail send is broken, the portal is broken on mailbox size, view webmail and change password.

---

Did you try my suggestion earlier for mailbox size?

Be careful saying 'all email accounts' - all those facilities do work for me.

However, there are many things about the Greenby service that I am not happy with at all, and I have serveral Greenby tickets where they have admitted that their service does not provide a facility that Plusnet did. Both Plusnet and Greenby should be ashamed of the problems that the migration has caused so many users. I am sure they will lose many long-standing customers, both from Greenby and Plusnet broadband.

[#10]

@mavison wrote:

I am sure they will lose many long-standing customers, both from Greenby and Plusnet broadband.

Well, they have certainly lost this one - I moved my BB account mid-2021 when I correctly guessed that BT had the intention to mess around with the brand, and I have opened an account with a proper  email service.

As an 'email-only' account holder, I have been transferred to Greenby, and paid for 12 months service, merely to make sure I have transferred all my contacts before I close the Greenby account next March.

[#11]

@mavison 

I do see the correct Inbox size information in both the Plusnet and Greenby webmail portals.
Howecver greenby.com portal mailbox sizes are showing 0 or 1KB where I am expecting to see about 15MB to 120MB.

When I say 'all email accounts' you may safely read 'our email accounts'.

I have opened a detailed support ticket on our Greenby Portal and Webmail defects,
it has been passed to an agent.

[#12]

I still have an AOL account just for any emergencies, it is ok for a FREEBIE but can get a lot of adds and pop ups.

I dont know if Greenby is getting better I put 2 addresses into the BLOCKED page and to date not appeared again in my inbox.

Getting scam emails caillng me a pervert and demanding Bitcoins a little unnerving they told me my password which was correct 20 years ago , ( some old hacking lists i assume ) I am only a basic user of Email for receipts from Ebay , Amazon etc my kids and grandaughters are all in contact by mobiles now , I just have to live with the slowness and hope it gets better once all migrated

Kenm