@Sam8 wrote:
Truly disgraceful state of affairs.
Plusnet should hold their head in shame.
One and half million Plusnet email users sent into the wilderness..!
... I don't actually think it's PlusNet's fault.
They've done the decent thing in aiming to ensure that people can continue to use longstanding @ username.plus.com e-mail addresses, as well as enabling people to retain username.plus.com websites, many of which have been in existence for literally decades.
I for one am grateful for both those things, particularly the latter.
As far as I'm aware, work has been going on for several months (since about May 2025) to sequence the various aspects of transition so as to make the migration as straightforward and painless as possible.
I honestly don't think PlusNet anticipated there would be so many issues facing customers who have now been migrated, let alone the basic navigation failures on the greenby site, nor the lack of greenby telephone and forum support that we've been used to with PN. However it's done, and the migration will likely continue on schedule, so we just have to hope that greenby are eventually going to raise their game.
The present situation seems pretty dreadful but hopefully it is all going to get sorted, given time. Problems identified on here *will* get relayed to greenby and gradually - hopefully - they will get things working smoothly across the board.
The ccgi transition to hostopia, a few years back (2014) was similarly awful (in my experience, anyway) but things did eventually settle down and ccgi facilities continued for - what - another 12 years (and scheduled now to move to greenby in due course).
PlusNet is now owned by BT and hasn't apparently had much say in which of its services have progressively had to be let go - everything imaginable pared back in recent years and 'only broadband' to be retained ongoing, afaik. But they've done the decent thing in ensuring that the historical - memorable - plus.com e-mail addresses and websites can be retained by customers longer term.
No-one anticipated greenby falling quite so short, but hopefully they'll get their act together eventually.
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Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * * personal website at pennymidasrollo.plus.comProject HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
