Greenby Webmail Flakey

[#1]

Thanks MisterW, for Enix website address. It's not just complaints on here against Greenby, Trustpilot also has a vast array of complaints too.

I just had a look at the Greenby accolade on the Enix website and here's what is says:

Reliable Email - 1 million users - Secure and feature-rich email experience, trusted by thousands - seamless communicatiuons - advanced security and reliability **

Secure? - I for one have had over 500 spams emails through Greenby since migration

Reliable? - .I managed to send two emails in a 24 hour period - the rest of the time I got either: 504 Gateway Time-out or Connection to storage server failed. In fact I have been mostly locked out since migration

Seamless? - what a joke!

** Therefore, surely, Plusnet has a strong case to sue Enix/Greenby for false claims under the Trades Description Act as they have not delivered what they claim to be able to deliver.

I am no longer a Plusnet customer as they migrated me to a third party for my emails: Greenby AND moved me on to EE as  Plusnet could not provide a digital landline service with broadband.

It is obvious that Plusnet have been duped by Enix/Greenby into believing that they can provide these services, when in reality they cannot - therefore, can someone please get this information to Plusnet for them to instigate legal proceedings against Enix/Greenby/ as soon as possible.

[#2]

There are two ways you can look at Greenby being set up purely for Plusnet customers' email:

1. Its focus will purely be on establishing a secure and functional infrastructure, dedicated to PN migration.  With no other distractions, it should be able to put all of its resources into ensuring an excellent service.

2. It has no experience and hasn't a clue what it's doing.

Any idea which of those two options has occurred...?

[#3]

My assumption is that its 1. That Greenby was purely an additional Enix brand to administratively separate the Plusnet migration.

I have used another of the Enix brands ( Ecohosting ) for email and their service and support was excellent. I would have assumed that the infrastructure being used by the Greenby brand was the same or similar to that which Enix already use for their other brands. However, the Plusnet email does have some legacy 'features' and it seems that in attempting to migrate these to Greenby, its causing some issues... 

[#4]

@MisterW @JamesB 

One can only hope that they resolve the matter of the Spam.

I have an unsubstantiated surmise that the transition to Greenby was progressive, as in the migration process started and was only declared "done" once the transition was completed.

The Spam many (all of us?) have seen is a result of the transitioning process!
Why do I say that, well I was reassured by PN that the Spam should be sorted out before the migration......but sadly not in my case as I am still seeing Spam

I can only compare to what it was like for years with PN, when Spam was the exception rather than the (now) norm, for the customer to set up filters & rules to in their email client which I have now done in my Outlook 2024.

But even with the rules in place some Spam is still needing to be dealt with...................and as mentioned for many years under PN I rarely saw any Spam and IIRC I set the PN Spam filter at the lowest level BUT the runup to and now having migrated to Greenby appears to have had the 'brakes' taken off of the email filtering at the ISP/email service company.

Time will tell???

[#5]

@Routefinder 

I have received a huge amount of spam, mainly from Chinese origin, and strangely only on one of my three email accounts. It has been so since around the time that migration started (Dec '25?).

I was migrated in mid December, and once I had access to my Greenby domain, I changed the Settings/Anti Spam from it's default of 5 to 4 (More agressive). That sent most of the spam to junk. I have also set up Custom Filters for the ones that get through. This seems to keep the inbox on that one email account spam free. Although, I now keep an eye on the junk folder, in case any legitimate emails are in there.

Scuda

[#6]

I find that setting it to 4 it too sensitive and starts blocking emails I DO want to receive and 5 allows too much spam that I DON'T.

It seems we have no choice but to teach the spam filters all over again by marking and unmarking individual emails. This is something I had taken years with Pluanet email to get it right.

It only seems to affect the Greenby spam settings when this is done in their webmail, and not when doing it via your local email client (e.g .Outlook).

[#7]

Is anyone else in my position, that since I have had absolutely no communication from Greenby or plusnet since the initial warning back in October that this was going to happen, I have no idea what my status is - I am still with Plusnet AFAIK (although having all the eMail woes that others have experienced).  I have never registered with Greenby nor been on their site. Do I just wait for them to contact me? Have I indeed been transferred, as someone here said the transition was complete.

[#8]

@macwolfelee 

I had an email from Greenby, out of the blue, it started with:

We’re excited to welcome you to Greenby, the new home for your Plusnet email! The migration of your email has been successfully completed, and all of your existing messages, contacts, and settings are safely in place. With Greenby, you can continue to use your Plusnet email address with the same login details.

If your Plusnet account included Domains, DNS, or Webspace, we've seamlessly migrated those too. You can now manage everything from your new Greenby dashboard.

This was followed by info on how to proceed to login to my Greenby account.

I know of others, like you, who have received nothing, so we probably have to assume that migration is still in progress.

Scuda

[#9]

The current issue I am having with Greenby is setting up a blackhole email to send things to.

On Plusnet there is a blackhole@abuse.plus.com address. Say for example LinkedIn gets hacked (again) and my email linkedin@xxxxx.plus.net gets spread all over the internet I could change my linked into email to something new and the forward anything that gets sent to linkedin@xxxxx.plus.net to blackhole@abuse.plus.com. Anything that gets sent to the blackhole is never hits any of my mailboxes, the spammer doesn't even get an acknowledgment the address exists, and I never have to think about it again.

When I asked Greenby if they had similar a blackhole address I could use it took several messages back and forth to even explain to them what a blackhole address is for, before they confirmed they do not (but not before increasing my spam setting without me asking them to, as if that was going to fix the my issue).

I tried setting up my own blackhole address by creating a mailbox that has a rule to delete anything that goes in it, but it doesn't work as the Greenby spam filter gets to it first and outs the email in the spam filter where it doesn't get deleted. It also doesn't do all the other good stuff like not replying the the scammers' servers.

I have gone back to their support to see if they have any suggestions on what to do next and all they have responded with so far is "can you elaborate?". They're the least technical technical support team I have ever dealt with.

I just went back to see the status of the ticket and it has been closed without an answer....

For now the blackhole@abuse.plus.com address still works, but I wonder for how long.

[#10]

@bozwell 

I tried setting up my own blackhole address by creating a mailbox that has a rule to delete anything that goes in it, but it

I just had a play with one of the trial accounts. I achieved a blackhole of sorts by:-

create a mailbox called say 'blackhole' in your Greenby account and then disable it (option on the RHS menu). Subsequently you can add aliases to that mailbox as required. 

Mail sent to that mailbox (or alias) appears to be silently dropped with no bounce message received. The only down side is that when disabled, you cant access the mailbox  but then again if its just used as a blackhole , there wont be anything in there anyway!!

[#11]

To login to Greenby - in search engine, (i) type: Greenby.com - login with your Plusnet username and the password you used for Plusnet. Once logged in, you will be in (ii) Greenby's Dashboard page. Over on the right in Dashboard you will see: View Webmail. Click on (iii) View Webmail, which will take you to another screen entitled (iv) Roundcube - this is where you will see your email set up page to see: Inbox, Drafts, Sent, Trash, etc. From there you will have to experiment over a day or so, to see what's what.

[#12]

@scuda1 

Thanks for the reply and insights.

I have 8 mailboxes (and my wife has one too)

Not all of my mailboxes are affected, only 3 of the 8.

I will have to look at the Greenby GUI and ideally see if there is overarching settings/Antispam so that all boxes are better protected?

[#13]

@bozwell Regarding blackhole@abuse.plus.com ...

I also use this like you do, as I have a catch-all mailbox.
I admit that it had never occurred to me that it might not work - after all, it is a plus.com address which surely would be migrated ?!
From what you say it seems like yet another facility of the Plusnet system environment which was not specified to Greenby as a requirement for a 'transparent' migration - or maybe Greenby just ignored it.

I will raise a ticket asking the question myself.
I will also ask if abuse@plus.net is still where we should send malicious spam emails.

[#14]

@scuda1 

I have now changed the Anti Spam to from 5 to 4

I will have to see how that goes over the next 48 hours???

[#15]

@Routefinder 

OK, but note that the Anti Spam setting applies to all mailboxes. You should periodically check the Junk folder for each email address in case legitimate emails are put in there. If you find that you cannot trust Setting 4, go back to 5.

Good luck

Scuda