Greenby Migration query

[#1]

Hi Townman

Thanks for this. I just sent myself a test email and it has come through OK. 

Nothing ahs come in before that.

Is it possible to check if my mail box is full and if it is can it be de-archived? i dont think it can be that Im normally OK at keeping it sorted out?

If its OK then i will just let things catch up.

Neil 

[#2]

Can I just say that communication on this important change has been rubbish.  The rumoured date of change is July, but I've had no email.  When is this likely to happen?

I rely on this service for multiple email alaises and redirects.  I also have my own domain hosted with PlusNet which redirects to my PlusNet email.

Really shoddy way to treat long-term customers.

[#3]

@rahewitt The rumoured date of change is July, but I've had no email.  When is this likely to happen?

The migration of email is being done on a phased basis. The smaller legacy brands e.g Free-online will be firts and the main Plusnet brands will be later. Yes, the intial phase is projected for July but ONLY the initial phase. When your brand is scheduled for migration you will receive an email giving plenty of notice.

I rely on this service for multiple email alaises and redirects.  I also have my own domain hosted with PlusNet which redirects to my PlusNet email.

Its understood that the migrated service will provide at least the same functionality for mailboxes , aliases, redirects and hosted domains

[#4]

What makes you say that?

The FAQ states that WHEN a user becomes a candidate for migration, they will receive appropriate communications.  This is a massive programme and it is not appropriate to send comms out to everyone all at once.  The brands are being migrated in turn and within that in cohort groups.

Until the comms are sent everything continues ... more or less the same.  You are far from being alone on depending on the email service, a matter which is recognised, in that this ISP (unlike most) has not simply just turned off email for their user base.  For a near at hand example, JLP just bailed out of this market place and ditched all of their user's email addresses.

[#5]

Clearly everything does NOT continue "more or less the same". Loads of us are having our emails completely wiped out by whatever the "premigration" activity is. If something is happening that is liable to cut off your email service for what is reported on another thread by as much as a week, that is 100% something that there ought to be communication over, not just left to find out once you're screwed.

[#6]

If something is happening that is liable to cut off your email service for what is reported on another thread by as much as a week, that is 100% something that there ought to be communication over, not just left to find out once you're screwed.

The problem reported this morning is specific to totalise.co.uk email and has nothing to do with any migration activity. It should be fixed very shortly...