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Globalnet email

leopard99
Dabbler
Posts: 24
Registered: ‎20-04-2026

Globalnet email

Hi all.

 

Today my forced move to BT happened, even though I was quite happy with Globalnet/plusnet.  Thankfully, I’m still receiving email on my Globalnet email address through webmail and outlook.  However, I’m unable to send or reply to any.  It says to all email addresses that it’s not a valid email address and rejected by the server.  

Do I need different settings? Please advise.  I’m not techy so please keep it simple!  Thanks.  

6 REPLIES 6
PhilipHeyes
All Star
Posts: 902
Thanks: 326
Fixes: 12
Registered: ‎10-11-2021

Re: Globalnet email

Typically the answer would have been use a Greenby SMTP server like mail.enmail.co ( for send / reply ) 
or try via Greenby webmail : https://webmail.greenby.com/

But here I don't know if this applies given the Globalnet email server : mail.globalnet.co.uk
is hosted by Plusnet, suggesting Globalnet emails are not migrated to Greenby.

It might be worth archiving or printing important emails now whilst you can see them.

plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,094
Thanks: 1,419
Fixes: 62
Registered: ‎24-07-2014

Re: Globalnet email

Greenby hasn't moved yet, so all will continue as normal except for sending (see the previous reply).

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
leopard99
Dabbler
Posts: 24
Registered: ‎20-04-2026

Re: Globalnet email

But I still can’t send any mail so it’s not the same.  

PhilipHeyes
All Star
Posts: 902
Thanks: 326
Fixes: 12
Registered: ‎10-11-2021

Re: Globalnet email

If you can collect email via : mail.globalnet.co.uk

Is it possible to send emails via : mail.globalnet.co.uk   Port 587 with Encryption NONE aka SSL OFF ?

leopard99
Dabbler
Posts: 24
Registered: ‎20-04-2026

Re: Globalnet email

I’m trying these settings….

 

Incoming Server (POP3)
Port 110
Incoming Server (IMAP)
Port 143
Outgoing Server (SMTP)
Port 25 or 587
Username Format Secondary Format Email Address Format Mail Capacity
Globalnet mail.globalnet.co.uk smtpmail.
globalnet.co.uk
[full email address] [username]@
globalnet.co.uk
250MB

 

leopard99
Dabbler
Posts: 24
Registered: ‎20-04-2026

Re: Globalnet email

Still says cannot send mail …..@Globalnet is not a valid email address and has been rejected by the server.

 

Incoming mail seems to have stopped as of this morning too.  
 Tearing my hair out now.  Who can I talk this through with?