Free-online migration: mailbox not receiving incoming emails

[#1]

@eeyore033 I'm doing a bit of detective work and trying to track where the mails are, I think I can see some but could you send me a PM with your email address or username please so I can check I'm right. I presume you've put on the Greenby ticket too and just waiting to hear from them if I'm right.

[#2]

Question: Your "welcome to Greenby" email, was it sent to eeyore@eeyore.free-online.co.uk AND to postmaster@ ?

Yes - two messages were received into the "eeyore.free-online.co.uk" mailbox, with the primary (To:) addressed to eeyore@eeyore.free-online.co.uk and the second (CC:) to postmaster@eeyore.free-online.co.uk.

My partner's account also received the two messages when her account was migrated yesterday.

[#3]

@dave PM sent.  Ticket #597 is still "Awaiting Reply" for 24h 36m.  

[#4 · Accepted solution]

Thanks for the PM, I can confirm my thinking and some good news. All your mail is safe and will be copied into your mailboxes shortly, might take a little while depending on how much there is but hopefully be there later today. You might also see brand new email arrive before email from earlier just because it might take longer to copy.

[#5]

Success!

I've run a series of test from external (ie non free-online) mailboxes during the last hour and the emails are now arriving in both the migrated accounts.  Whereas this morning external emails were being received by both my non-migrated accounts but not in either migrated accounts, now test emails are arriving in all four accounts.

It also appears that messages sent with target names other than username@username.free-online.co.uk are being received.  For example, an email addressed to test4@Eeyore.free-online.co.uk arrived, so the Catchall mechanism is now effective.

Thanks for all the assistance!

Now onwards with checking for any further wrinkles...

[#6]

Thank you for the update.  I’ll look at rerunning my own tests later / tomorrow.

[#7]

The third of my quartet of Free-online accounts was migrated this morning at 07:35.  Only one "Welcome to Greenby" email was received - the copy for Postmaster.

A test email at 08:57 to all four accounts was successful for the two accounts migrated earlier and the remaining yet-to-be migrated account; nothing was received by today's just-migrated account.

A further test email at 09:36 was successful for all four accounts.  The third just-migrated account also received a routine email from another source, so today's migration now appears to have been completed successfully.

[#8]

Hi,
I am having a similar problem. Received my welcome email from Greenby on Monday evening and haven’t been able to receive any new emails in my two main mailboxes since. I have raised a ticket with Greenby but have been waiting for a reply from a human for 24 hours now. I am not clear who needs to fix the issue, Greenby or Plusnet?
Many thanks,
Gary

[#9]

Finally got my email working again. I eventually figured out that with Greenby I needed to modify the settings in my mail software in order to receive emails. With Plusnet/Free-Online I used the ‘username+mailbox’ format on my mail account setup. This doesn’t work with Greenby. It now has to be the full email address ‘mailbox@username.free-online.co.uk’. I was not aware this would be necessary in order for things to work under Greenby. Gary

[#10]

@GaryJ 

There does seem to be some confusion around this - elsewhere there are reports that Greenby states that username+mailbox is required.

Either should work, however around my own testing, I have seen variable behaviour depending on the character of the mailbox (default or secondary) inbound client type (IMAP or POP3).

Email address should always work.

I have already escalated this matter.