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Forwarding woes

the_groundsman
Rising Star
Posts: 97
Thanks: 25
Fixes: 2
Registered: ‎12-08-2007

Forwarding woes

I had the email to say migration would start 6 September but I've not heard anything else. I was surprised that my emails had dried up completely but it was only then that I found the redirect option with PN email is broken. I had my individual mailboxes set up as redirects. I've now changed them to alias so all the mail goes into the main email account  I can see that over the the months I must have missed a lot of marketing emails that got dumped in the redirect process which is annoying.

I tried forwarding the mail thats now showing up to my outlook but that failed ( I see there's another thread about that) which is also annoying.

When I added the PN email account to my email client it defaulted to the mail.enmail.co imap server and I am collecting mail successfully with that setting but I thought I stayed on imap.mail.net server until I migrated to Greenby?  I can't log in to Greenby as my account is not found which confirms I haven't been migrated.

Can anyone clarify. I'm so glad I decided not to rely on PN Email a few years back when the writing was on the wall that there was little interest in making it reliable. Overall this migration looks like a mess to me.

3 REPLIES 3
PhilipHeyes
Aspiring Champion
Posts: 1,081
Thanks: 383
Fixes: 17
Registered: ‎10-11-2021

Re: Forwarding woes

Plusnet forwarding lacked ARC RFC 8617 hence it became increasingly broken after about 2020
when the emails started being rejected by the major email operators for failing SPF i.e. for looking forged.

Greenby's forwarding process does have ARC & does work.

Seeing an email client's wizard pick mail.enmail.co means your DNS MX Records have changed to mx.enmail.co in readiness for the the migration to Greenby, 

Greenby's email server mail.enmail.co offers : POP3 / IMAP / SMTP with SSL/TLS & STARTTLS on the standard ports.

If you are using a recent version of Windows / MS Outlook and your choice of settings do not stick,
close MS Outlook and apply the email settings via the Windows Control Panel.

PhilipHeyes
Aspiring Champion
Posts: 1,081
Thanks: 383
Fixes: 17
Registered: ‎10-11-2021

Re: Forwarding woes

The login to www.greenby.com will be the same credentials as are used for the Plusnet Member's Centre.


the_groundsman
Rising Star
Posts: 97
Thanks: 25
Fixes: 2
Registered: ‎12-08-2007

Re: Forwarding woes

Thanks. It would have been helpful to have been told about it. I'm feeling a bit dissatisfied with Plusnet. Having stripped out the phone and email, the price is not particularly competitive for a standard offering. Even the hub 2 is inferior to routers offered by the competition. I've got a while to run in my contract but if things stay the same, I'll need to move.