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Emails

williamsdg
Newbie
Posts: 3
Registered: ‎26-10-2019

Emails

I haven't been able to receive emails using my Plusnet account on my Samsung phone for about 2 weeks but receive them on my laptop. Plusnet tech staff haven't been able to offer an explanation or solution. Can anybody else help?

6 REPLIES 6
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Emails

Thanks for getting in touch @williamsdg 

Just to clarify first are you trying to setup a Plusnet email address on your phone or a third party address?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
Mav
Moderator
Moderator
Posts: 21,652
Thanks: 4,452
Fixes: 504
Registered: ‎06-04-2007

Re: Emails

Moderator's note(s):

Thread moved from Mobile to Email.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

williamsdg
Newbie
Posts: 3
Registered: ‎26-10-2019

Re: Emails

I have had emails successfully set up on my mobile for over a year but have been unable to receive emails for the last two weeks.

JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Emails

@williamsdg,

 

The email address you're trying to receive them from is this the Plusnet Email address associated to your account, or another email provider - for example from a non-Plusnet owned domain, BTInternet email address, hotmail address, Gmail (please don't enter the full address in the public forum, we just need to confirm if the provider of the email is us or someone else). 

williamsdg
Newbie
Posts: 3
Registered: ‎26-10-2019

Re: Emails

The answer to the latest thread is that on my mobile I cannot receive emails from any source when addressed to my Plusnet address but receive them on my old BT address and Gmail.

Townman
Superuser
Superuser
Posts: 20,119
Thanks: 8,206
Fixes: 104
Registered: ‎22-08-2007

Re: Emails

Does the phone report a problem when trying to access the Plusnet mailbox?

Is the mailbox configured as IMAP on both the phone and the PC?

If you access the mailbox using webmail is there any mail in the mailbox?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.