Emails
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Emails
26-10-2019 10:10 PM
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I haven't been able to receive emails using my Plusnet account on my Samsung phone for about 2 weeks but receive them on my laptop. Plusnet tech staff haven't been able to offer an explanation or solution. Can anybody else help?
Re: Emails
27-10-2019 7:24 PM
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Thanks for getting in touch @williamsdg
Just to clarify first are you trying to setup a Plusnet email address on your phone or a third party address?
Re: Emails
27-10-2019 7:25 PM
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Thread moved from Mobile to Email.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Emails
27-10-2019 8:23 PM
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I have had emails successfully set up on my mobile for over a year but have been unable to receive emails for the last two weeks.
Re: Emails
28-10-2019 12:31 PM
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The email address you're trying to receive them from is this the Plusnet Email address associated to your account, or another email provider - for example from a non-Plusnet owned domain, BTInternet email address, hotmail address, Gmail (please don't enter the full address in the public forum, we just need to confirm if the provider of the email is us or someone else).
Re: Emails
29-10-2019 3:32 PM
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The answer to the latest thread is that on my mobile I cannot receive emails from any source when addressed to my Plusnet address but receive them on my old BT address and Gmail.
Re: Emails
30-10-2019 9:13 AM
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Is the mailbox configured as IMAP on both the phone and the PC?
If you access the mailbox using webmail is there any mail in the mailbox?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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