Emails to btinternet addresses being blocked

[#1]

My emails to btinternet addresses are being blocked/not received by addressee and returned as suspected SPAM. How to fix please?

[#2]

I had the same problem when sending an email to someone with an @outlook.com email address.

A few hours later it cleared itself.

Its a mystery as to why, but I am happy that it did.

[#3 · Accepted solution]

I have now found out that these problems are all to do with Plusnet email transferring to "Greenby" and can't be fixed until that is completed. Meanwhile I will have to use Gmail instead!

[#4]

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@Simon109 wrote:

I have now found out that these problems are all to do with Plusnet email transferring to "Greenby" and can't be fixed until that is completed.

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Who told you that?  From other topics about Plusnet messages being blocked on this forum, it seems to me that it's got nothing to do with the migration and everything to do with parts of Plusnet's email network being blacklisted.  Such blacklisting can be, and is being fixed. Having said that, it does feel like that as fast as one block is lifted another one comes down. 

[#5]

Been told by Plusnet "Help" that there's nothing that they can do as it's all now gone to Greenly, so just got to wait until the transfer is complete and that the blacklisting gets solved!? Meanwhile use something else, e.g. gmail.

[#6]

@Simon109 Don't believe what PN first-line support tell you about the mail service - they have no training/guidance on it as it is being transferred to Greenby.

Is your email address a 'plus.com' one, or one of the legacy brands? 

[#7]

Yes it's .plus.com and appears to be blacklisted by btinternet

[#8]

What error messages/NDRs are you receiving?

[#9]

[#10]

@Simon109 

I doubt that image will be released as it contains personal information.

[#11]

Cheers, @Dan_the_Van - does it give us any clues as to the possible issue, though?

[#12]

There are a few email addresses which may not want to be public.

I note this message

HTH

Edit: It seems me downloading the image approved it to be published, I have had to set the image for approval to remove it from being public. @Simon109 sorry about that

[#13]

Thanks, Dan. Suggests some 'content' has been classed as 'spammy'?

[#14]

Even an email that just says "Test" has been blocked!

[#15]

Your BTinternet customer needs to talk to them, but note the service is actually provided by 'Yahoo', who have some strange ideas.