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Emails stopped being received from 17th Nov

Phaeton
Aspiring Pro
Posts: 166
Thanks: 51
Registered: ‎26-06-2007

Emails stopped being received from 17th Nov

I have a vehicle parked in a farmyard with a tracker fitted, if the vehicle moves then I receive an email, standard stuff. All was working fine until the 17th Nov at which point I stopped receiving the emails.

I have added my works email address & a gmail address to the tracker & I get the emails to both of those addresses, so it's pretty likely the issue is with Plusnet, although I'm happy to be proved wrong.

I have gone to my Plusnet account & I have whitelisted the Domain where the emails come from over a week ago (I think) but that doesn't appear to have fixed anything. The workaround of sending to my Gmail account has got me over the initial problem, but that's not point I'd like it to work correctly especially as I'll be paying for the service soon.

3 REPLIES 3
Townman
Superuser
Superuser
Posts: 27,996
Thanks: 12,489
Fixes: 235
Registered: ‎22-08-2007

Re: Emails stopped being received from 17th Nov

What is the receiving email service?  @*.plus.com or one of the other brands?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Phaeton
Aspiring Pro
Posts: 166
Thanks: 51
Registered: ‎26-06-2007

Re: Emails stopped being received from 17th Nov

@Townman Sent you a PM with details

Phaeton
Aspiring Pro
Posts: 166
Thanks: 51
Registered: ‎26-06-2007

Re: Emails stopped being received from 17th Nov

@plusnettony @dave 

Could either of you look into if emails from the domain track-wise.co.uk are being blocked by the Spam filters, this appears to be the logical reason why the emails are not coming through.

 

from: Track-Wise.Live <info@track-wise.co.uk>
reply-to: "Track-Wise.Live" <info@track-wise.co.uk>
to: trackwise@xxxxxxx.plus.com,
date: 3 Dec 2025, 08:08
subject: Kubota RTV900 - Colin Moving
mailed-by: bi.d.mailin.fr
Signed by: track-wise.co.uk

Message ID <41df6370-0476-4ed6-8d9b-7e9493ad5c9b@smtp-relay.sendinblue.com>

 

Thank you