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Emails not deleting

msharpe2407
Newbie
Posts: 2
Registered: 14-01-2018

Emails not deleting

I have my email clients using the IMAP settings.  Recently whenever I attempt to delete an inbox message from my Android phone (latest update) it simply reappears.  I can delete messages using outlook but plusnet webmail then shows these as grayed out messages within the inbox.  Has anyone else come across this issue?

Thanks

Matt

7 REPLIES
Moderator
Moderator
Posts: 17,859
Thanks: 2,508
Fixes: 178
Registered: 06-04-2007

Re: Emails not deleting

Moderator's note:

Moved to appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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bigtench
Hooked
Posts: 9
Thanks: 2
Registered: 06-08-2007

Re: Emails not deleting

Exactly what is happening to me too. I saw a similar post with this kind of problem and the techies at Plus net had to do some re indexing at their end to fix it. Maybe there is an issue that is breaking certain users indexes. Anybody in Plusnet care to chip in?

Superuser
Superuser
Posts: 9,450
Thanks: 784
Fixes: 52
Registered: 06-04-2007

Re: Emails not deleting


msharpe2407 wrote:

I can delete messages using outlook but plusnet webmail then shows these as grayed out messages within the inbox.


That's normal behaviour because deleting messages in imap folders just sets a "deleted" flag, it doesn't actually remove them so physically they are still there. Unless webmail has deleted the messages itself it lists them but greyed out to indicate the deleted flag is set. Compacting the Inbox, which can be done by clicking the cog bottom left and selecting the compact option, physicaaly removes such messages and recovers the space.

Regarding failure to delete with android, I think moving to topic https://community.plus.net/t5/Email/Cannot-delete-Inbox-messages-in-Webmail-or-Email-client/m-p/1507... would help keep discussion in one place.

David
Community Veteran
Posts: 26,656
Thanks: 883
Fixes: 10
Registered: 10-04-2007

Re: Emails not deleting

The normal action when deleting emails via IMAP is actually to move the email to the trash folder - it should therefore disappear from the inbox.

There's three separate users reporting similar issues today - looks like Plusnet have messed something up again - probably in attempting to address the slow webmail issue.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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AdyR
Newbie
Posts: 2
Thanks: 3
Registered: 15-01-2018

Re: Emails not deleting

I'm having the same problem. Started happening on Saturday.

The deleted emails appear in my "Recycle bin" folder but then reappear in the inbox a few seconds later.

The phone email client also connects to another IMAP account and that is fine.

 

Thanks,

Adrian.

msharpe2407
Newbie
Posts: 2
Registered: 14-01-2018

Re: Emails not deleting

I spoke with Plusnet but they said that because everything seems to be working in Outlook it must be the android email client - but they're ignoring the fact that no other IMAP accounts are showing the same issue....

 

Hopefully someone is looking at this issue somewhere behind the scenes....

Community Veteran
Posts: 26,656
Thanks: 883
Fixes: 10
Registered: 10-04-2007

Re: Emails not deleting

Finally they are taking a look at the issue. See the response from Kelly two down from the list of people affected I compiled.

https://community.plus.net/t5/Email/Email-Getting-multiple-same-emails-despite-being-deleted/m-p/150...

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)