Emails no longer functioning on Apple devices
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Emails no longer functioning on Apple devices
02-04-2023 7:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This morning, I went to look at my emails on an iPad and found that I was logged out of both my email accounts (gmail and globalnet). When I tried to log in, I got Authorization Error: A stable connection to the server could no be established. I have tried restarting the program, restarting the iPad, restarting the router: nothing works and my iPhone is effected the same way. I can only read emails now on my desktop computer.
Fixed! Go to the fix.
Re: Emails no longer functioning on Apple devices
02-04-2023 12:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've seen a certificate error this morning on Windows - might it be the case that Apple devices are less keen to let you carry on?
02-04-2023 3:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think that there must have been some Apple update overnight that sabotaged my email clients which are the same on each device. I deleted them, downloaded a competitor, and got things working again. Not a Plusnet issue, I think.
Re: Emails no longer functioning on Apple devices
03-04-2023 12:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The windows certificate issue will be due to Outlook having guessed the server names, typically that for outgoing mail.
Whilst smtp.plus.net does work for sending email, if encryption is enabled, certificate warnings will be encountered because the certificate is issued against the preferred SMTP server name relay.plus.net.
As for Apple mail, for time to time it can get its IMAP sync fouled up. The only fix is to dealt the account on the iDevice and recreate it.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Emails no longer functioning on Apple devices