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Email to Hotmail being rejected

Lizzog
Dabbler
Posts: 15
Thanks: 3
Registered: ‎21-11-2022

Email to Hotmail being rejected

I use Mac mail with an icloud address and sending to a hotmail address, one of the email has bounced back - I tested it on my son's hotmail email and that didn't bounce back.

Any advice? I contacted PlusNet who advised changing my server settings, but not sure how to do that on Mac mail?Huh

This was the error message - 

host eur.olc.protection.outlook.com[52.101.73.17]
   said: 550 5.7.1 Unfortunately, messages from [57.103.86.31] weren't sent.
   Please contact your Internet service provider since part of their network
   is on our block list (S3150).

3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 18,653
Thanks: 7,971
Fixes: 532
Registered: ‎30-07-2007

Re: Email to Hotmail being rejected

I use Mac mail with an icloud address and sending to a hotmail address,

You are sending from an icloud address via an Apple server, the problem is nothing to do with Plusnet. You need to contact Apple since it is their server , 57.103.86.31 , which is on the blocklist.

Any advice? I contacted PlusNet who advised changing my server settings, but not sure how to do that on Mac mail?

Changing your server settings wont help...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Lizzog
Dabbler
Posts: 15
Thanks: 3
Registered: ‎21-11-2022

Re: Email to Hotmail being rejected

Ah ok I see - thanks - I'll get in touch with Apple

Lizzog
Dabbler
Posts: 15
Thanks: 3
Registered: ‎21-11-2022

Re: Email to Hotmail being rejected

Ok something odd is happening.  I've re-tested the email and sent it through ok this time.  Has anyone had this as a sporadic problem - no-one has fixed anything at either end as far as I'm aware....?