Email sends, but does not receive
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- Email sends, but does not receive
on 14-05-2020 3:18 PM - last edited on 17-05-2020 1:08 PM by Strat
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This concern's my brother's plusnet email account (I have a plusnet account, so am able to compare things!) - he moved to plusnet over a year ago, but I now want to move his email over to plusnet.
So, MY email account works, but whilst his account can send email ok (I'm using the plusnet webmail to test), he can not not receive emails: I got the following bounce error (I have replaced his actual account with <hisaccount>)
The following recipient(s) cannot be reached:
'nick@<hisaccount>.plus.com' on 14/05/2020 14:18
Server error: '550 <nick@<hisaccount>.plus.com> recipient rejected - domain has no delivery address (DNS MX or A record)'
If I do a DNS on <myaccount>.plus.com, then I see my broadband IP. If I do an MX lookup, then I see the plusnet email servers:
C:\>nslookup
> <myaccount>.plus.com
Server: dsldevice.lan
Address: 192.168.30.250
Non-authoritative answer:
Name: <myaccount>.plus.com
Address: 80.229.221.xxx
> set type=MX
> <myaccount>.plus.com
Server: dsldevice.lan
Address: 192.168.30.250
Non-authoritative answer:
accountname.plus.com MX preference = 10, mail exchanger = mx.avasin.plus.net
plus.com nameserver = ns2.force9.net
plus.com nameserver = ns1.force9.net
>
However, if I do a DNS on <hisaccount>.plus.com, there are *NO* entries at all:
C:\>nslookup
Default Server: dsldevice.lan
Address: 192.168.30.250
> <hisaccount>.plus.com
Server: dsldevice.lan
Address: 192.168.30.250
*** dsldevice.lan can't find <hisaccount>.plus.com: Non-existent domain
> set type MX
Unrecognized command: set type MX
> <hisaccount>.plus.com
Server: dsldevice.lan
Address: 192.168.30.250
*** dsldevice.lan can't find <hisaccount>.plus.com: Non-existent domain
... which probably explains why I can't send emails into his account!
Are there any of the PlusNet techies here who can pass this up the chain please? (online chat is offline, and I don't want to wait in a long queue on the phone, to probably talk to someone who has NO IDEA what this all means!)
Thanks!
Paul
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
Fixed! Go to the fix.
Re: Email sends, but does not receive
17-05-2020 12:51 PM
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Hi Paul,
Have you checked to see if there is a mailbox setup on the account? Log into the portal and look under "Manage My Mail".
Mail boxes are not set up by default on accounts these days. If the mailbox is there, then something in the system needs a kick!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
22-05-2020 3:43 PM
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So, I was obviously being too impatient... waiting a few hours wasn't enough, but a few days later, and I can send email to his new account...
Now I just need to sort out his mail client!
Re: Email sends, but does not receive
22-05-2020 7:02 PM
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New mailbox or new Plusnet account?
A new user cannot access the SMTP server (to send emails) until after the internet account has been activated (connected and operational) ... but the title implies send was OK, the problem was receiving.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Email sends, but does not receive
22-05-2020 7:36 PM
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New Mailbox: the plusnet broadband account had existed for over a year
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