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Unarchiving emails Help!

dougalmc
Newbie
Posts: 3
Registered: ‎01-05-2020

Unarchiving emails Help!

I need my emails unarchiving. I can't request online and the customer service centre is closed. HELP!
3 REPLIES 3
Townman
Superuser
Superuser
Posts: 18,269
Thanks: 7,568
Fixes: 77
Registered: ‎22-08-2007

Re: Unarchiving emails Help!

Has this been addressed?

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dougalmc
Newbie
Posts: 3
Registered: ‎01-05-2020

Re: Unarchiving emails Help!

Hi. No not yet.
HarryB
Community Gaffer
Community Gaffer
Posts: 5,184
Thanks: 1,460
Fixes: 255
Registered: ‎25-03-2015

Re: Unarchiving emails Help!

Apologies for the delayed response on this.

 

There's a chance we have missed the window to restore the archived mail, however I've submitted the unarchive regardless.

 

The requests are processed in a batch, every 30 minutes. Please note it may take some time to restore the mail, especially if the mailbox was very large.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional