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Email password

Springerrob
Newbie
Posts: 6
Registered: ‎17-01-2014

Email password

I've forgotten the webmail password for one of my email accounts, I don't seem to able to see how to reset it, can any one point me in the right direction.
Thanks.
5 REPLIES
Superuser
Superuser
Posts: 6,807
Thanks: 873
Fixes: 56
Registered: ‎30-07-2007

Re: Email password

go to https://portal.plus.net/my.html?action=myemail&s=1&redirected=yes&?membermenu=emailsettings , login with your PlusNet username/password , Click on Manage My mail, select the Mailboxes tab  and click edit alongside the mailbox you wish to change the password for.
Hope that helps
Springerrob
Newbie
Posts: 6
Registered: ‎17-01-2014

Re: Email password

Thanks for the speedy reply MisterW, I'll give that a go.
Springerrob
Newbie
Posts: 6
Registered: ‎17-01-2014

Re: Email password

The work round above, but the email address that I've forgotten the password isn't in the list of emails to be managed!
Superuser
Superuser
Posts: 6,807
Thanks: 873
Fixes: 56
Registered: ‎30-07-2007

Re: Email password

Is it an Alias rather than a real mailbox ?
Try looking at the alias tab to see which mailbox it's aliased to and then change the password for that mailbox
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Email password

Also - if the email prefix is not one of the ones listed on the summary tab it will be going to the mailbox defined on the catch all tab.
jelv (a.k.a Spoon Whittler)
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