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Email message query

pvmb
Aspiring Pro
Posts: 590
Thanks: 73
Fixes: 2
Registered: ‎12-02-2014

Email message query

I have been doing some long overdue message/mailbox management with the Plusnet webmail system.

 

What does it mean if an old email message is greyed out and has a national speed limit sign '⊘' next to the 'From' field? It doesn't have any obvious effect on the messages, which are still readable, moveable and can be deleted.

3 REPLIES 3
Townman
Superuser
Superuser
Posts: 23,252
Thanks: 9,760
Fixes: 162
Registered: ‎22-08-2007

Re: Email message query

It probably means that at sometime in the past it was MARKED for deletion but the move to the trash folder failed. Compacting the mailbox will expunge items marked as deleted, but not moved to the trash folder.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

pvmb
Aspiring Pro
Posts: 590
Thanks: 73
Fixes: 2
Registered: ‎12-02-2014

Re: Email message query

Thanks for the suggestion, Townman.

Yet another interesting observation...

If I delete recent messages they are moved to the 'Deleted Items' mailbox. Where they stay, until I delete them from there. If I delete old messages (from last year) they are similarly moved to the 'Deleted Items' mailbox. Where they seem to be automatically deleted after some hours.

Townman
Superuser
Superuser
Posts: 23,252
Thanks: 9,760
Fixes: 162
Registered: ‎22-08-2007

Re: Email message query

There are various mechanisms in play here...

  • Plusnet house keeping each week deletes anything in the Deleted items folder which was deleted more than 8 days previously (IIRC Plusnet mailboxes ae processed Sunday evening)
  • Email clients have options for managing (purging) deleted items (moved or not) on switching folders
  • Email clients have options to empty the deleted items folder on exiting
  • Webmail has a similar collection of tools

So there are a number of avenues to the experience you describe.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.