Email log in issue
Although the mail didn't get through, that in a very small way is a little reassuring: at least there was a proper bounce and you were aware it had failed which is considerably better than it just falling in to a black hole!
Quote from: Capvermell Also as I recall it BT got rid of some of Plusnet's Yorkshire customer support staff and now handle calls in India in some circumstances?
Complete and utter rubbish, Plusnet have never, ever had calls handled in India.
Quote from: Capvermell Oh and I see that finally Bob Pullen hoves in to view but where precisely has he been for the last eight hours while customers had no email and Plusnet telephone technical support staff seemed to have no clue whatsoever what the problem was.
As it happens I was in B & Q getting myself a Christmas tree. Some of us don't work 24 hours a day, 7 days a week
Oh, and can we keep things on topic too please? Our recently removed call centre in South Africa has very little to do with today's email problems.
Michael, we *do* know how to cope with the problem. Sadly it's not a simple as pressing the big red 'fix' button though I'm afraid.
Still no email here either by Pop through Thunderbird or through IMAP via http and SquirrelMail.
So it looks like Plusnet's recent claim that the problem is now largely resolved for most customers must be a load of old Tripe or should that be Ecky Thump? 
So it looks like Plusnet's recent claim that the problem is now largely resolved for most customers must be a load of old Tripe or should that be Ecky Thump?
Quote from: Bob
Quote from: Capvermell Oh and I see that finally Bob Pullen hoves in to view but where precisely has he been for the last eight hours while customers had no email and Plusnet telephone technical support staff seemed to have no clue whatsoever what the problem was.
As it happens I was in B & Q getting myself a Christmas tree. Some of us don't work 24 hours a day, 7 days a week
Oh, and can we keep things on topic too please? Our recently removed call centre in South Africa has very little to do with today's email problems.
Michael, we *do* know how to cope with the problem. Sadly it's not a simple as pressing the big red 'fix' button though I'm afraid.
/quote]
Just words, Bob. After 10 hours I've given up. Had to make a long distance telephone call to USA and get a friend to take documents into town and send by fax
I'll say again. Plusnet have let us down and let themselves down. You are going the way of Tiscali.
Not sure what attitude you expect us to take. Bad service is bad service. Shrugging your shoulders and saying, "Things happen" is not a recognised customer care response. I think a lot of people will be reading this forum and may stay silent but must be having doubts about Plusnet. Reputations are a fragile thing
Quote from: Bob As it happens I was in B & Q getting myself a Christmas tree. Some of us don't work 24 hours a day, 7 days a week
As I knew perfectly well that you and most other Plusnet senior staff would be.
But the question is why when your customers email went off you didn't immediately abandon your xmas tree buying plans until the problem was resolved. Obviously you must have thought "just another boring outage. Much more important that I buy my xmas tree,"
Whereas in a well ordered setup key staff would have been immediately pulled in this morning to fix the problem straight away and then given time off in lieu during the week.
Instead this failure has now reached such proportions that it has become a matter of likely journalistic interest to both ISPReview and Thinkbroadband