Email issues
Hellooooo ... it's stupid unexpected and unecessary problem time again it would appear 
So here's a good old fashioned [AOL] Me too [/AOL] on a thread from someone else apparently with similar issues 
All Ye Olde username.force9.net email A/Cs apparently stopped working yesterday. All I get from any attempts to access mail via POP3 is the following error message in my email client:
[QUOTE]
"Connection closed unexpectedly by server"
[/QUOTE]
I DO NOT and never have used IMAP or webmail, only POP3. The very last email I received was from PN and clearly stated:
[quote]
We recently sent you an email regarding the planned transfer of your Plusnet email address to a new email provider, Greenby.
We’ve realised there’s an error in the email regarding the charges once your email transfers to Greenby.
As a valued Plusnet Broadband customer, we have arranged for the email service to be free of charge for the first 2 years. Greenby will then be in touch to inform you of any future charges after this time.
What do I need to do now?
Good news, you don’t have to do anything at the moment. We will provide the 2 years free once the transfer is complete and you will then receive a welcome confirmation from Greenby.
We will begin transferring mailboxes from 30th June 2025 . Don’t worry, you will still have access to your email during this time.
[/quote]
I note that mail.force9.net now resolves to 91.204.208.196 which appears to be an Enix IP address and not the 'usual' F9/PN one so, presumably migration has now happened.
HOWEVER, I quite obviously have not received any alleged confirmation from Greenby or indeed anything else at all due to no longer actually being able to log into the relevant A/Cs !!!!! Exxxxxxxcelllllent, or not as the case may be.
Haven't the time, inclination or ability etc to attempt fault-finding this stupid situation from several hundred miles away but hopefully will be able to do something sometime relatively soon(ish). In the meantime if anyone has any suggestions as to why something that has worked flawlessly (apart from due solely to PN email system c***ups various) for the best part of 30 years (since 4 Jul 1997 @ 19:12:45 to be exact) but has suddenly just stopped working then I'd be pleased to hear them 
Please note that no settings or configuration anywhere has been tweaked in decades and probably not since day 1. This issue is affecting ALL of my force9 A/Cs in exactly the same way. It does not appear to be a one-off or temporary issue. Every attempt fails to connect to the Enix POP3 server(s) using exactly the same client and configuration as worked perfectly on the F9/PN POP3 server(s).
Things don't generally go titsup unless someone has been fiddling with something somewhere ... and I've done no fiddling whatsoever for decades ! So what exactly have F9/PN/ENIX broken ?
Thank you PN, may I have another ...
OK, this is a bit late in the day but, needless to say, the problem of inability to access email via POP3 "just went away all by itself" after several days of continually getting the previously reported error message. Clearly an unconfirmed PN mail system issue which may or may not have been as a direct result of mail.force9.net now being under Enix control ahead PN fully off-loading all email services to Enix.
I note that no one at PN chose to make comment about these issues
As the migration to Greenby now appears to be officially under way, it's very important that customers are kept fully informed of what is going on and when it's going on as well as advising who is responsible for any issues that may arise along the way. So far, it all appears to be more than a bit chaotic I'm afraid and someone clearly needs to introduce Mr.Right-Hand to Mr.Left-Hand if nothing else 
I have several emails to Ye Olde A/Cs various. All have the subject "Important information regarding your email" but not all A/Cs have the same emails or even the same number of emails 
However, the content appears to be much the same in principle apart from matters relating to charges.
On my username.force9.net A/C for instance:
email #1 sent Thu, 1 May 2025 14:00:12 +0100 states:
"This service will be free of charge for the first 30 days, if you wish to continue thereafter there will be a charge of £15.00 a year inc VAT."
email #2 sent Mon, 9 Jun 2025 14:41:24 +0100 states:
"We’ve realised there’s an error in the email regarding the charges once your email transfers to Greenby. As a valued Plusnet Broadband customer, we have arranged for the email service to be free of charge for the first 2 years. Greenby will then be in touch to inform you of any future charges after this time."
email #3 sent Tue, 22 Jul 2025 09:34:50 +0100 states:
"This service will be free of charge for the first 30 days, if you wish to continue thereafter there will be a charge of £15.00 a year inc VAT."
All emails state the "opt-out" date as being 22nd June 2025 with mailbox closure taking place on 30th June 2025. Yup, even those sent more than a month after this date ! All emails state transfers to Greenby starting 30th June 2025.
I note that "relay.force9.net" and "mail.force9.net" are apparently now under control of Enix as they have Enix IPs. However, all messages are still being received via inmx or avasin as appropriate depending on individual A/C settings. The last time I looked, MX records have not been updated in any way.
Unless all PN email servers various are now under the complete control of Enix, this presumably means that none of my A/Cs have actually been transferred to Greenby as yet. Their SMTP/POP3 servers are simply bouncing all requests and data straight back to Ye Olde PN servers and the A/C MX Records are still pointing imcoming SMTP to Ye Olde PN servers in any case.
So, it's 30 days and nothing has really changed although I do fully understand the magnitude of the operation in hand so perhaps hardly surprising. However, an update and/or realistic timescale really ought to have been provided by PN. Starting 30th June and maybe completing sometime over the next several years/decades is not really in any way helpful
However, the important issues that need definitive answers are:
1) Am I actually a valued customer or not ?
2) What EXACTLY are the charging arrangements for my historic A/Cs ?
3) What is the realistic timescale for the migration to Greenby ?
4) What about those A/Cs which have not as yet received any emails regarding PN off-loading their email responsibility to Greenby ?
As can be seen from the messages to just one A/C noted above, there has clearly been way too much contradictory information so far. There is simply no consistency in what has been sent to each A/C and some messages are clearly 100% contradictory.
Definitive imformation is therefore required as a matter of urgency because mandatory hoop jumping by me at little to no notice or email being lost if I am unable to do so is completely unacceptable in absolutely all respects. Whilst many old A/Cs are somewhat irrelevant some most certainly are not. I'm also monitoring the progress of the mostly irrelevant A/Cs as best I can just to get some idea as to how bad things are likely to be when it comes to the important A/Cs being migrated to Greenby.
KINDLY NOTE: I am not just quietly sitting here twiddling my thumbs waiting for sh*t to happen so that I can then hoop-jump on demand in an attempt to investigate and/or fix any problems that might arise as a result of this migration. It could very easily be several weeks if not months before I even see any future message(s) relating to the migration of email services to Greenby or find out something has stopped working and consequently even longer before I would actually be in a position to take any manual action which is being deemed necessary by someone somewhere for some reason or other to resolve the matter.