Hi @mikeb,
I'm sorry to hear you've received some conflicting information about the migration of your email accounts - I've fed this back to our comms team.
For clarity, please check out this FAQ - Changes to Plusnet email accounts | Help | Plusnet
We'll keep you up to date about timescales via email and please be assured that any accounts you haven't received an email communication for will function as usual until we let you know otherwise.
Thanks
James
