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Email down?

darklight1
Grafter
Posts: 36
Thanks: 1
Fixes: 1
Registered: ‎25-04-2016

Re: Email down?

Same issue here, thought something happened to my email my end till i went hunting here.

Hazel74
Rising Star
Posts: 116
Thanks: 20
Fixes: 1
Registered: ‎22-05-2019

Re: Email down?

I've just had emails come through just now.  Has anyone else?  It seems to be just Plusnet forum notifications and an email that came in at 5.33 this morning.

Hazel74
Rising Star
Posts: 116
Thanks: 20
Fixes: 1
Registered: ‎22-05-2019

Re: Email down?

Just sent an email to myself on my laptop and its come through on the laptop and mobile 👍

It would be really handy if someone could post what the problem has been, and if it has been fixed, on this thread.  Thank you.

SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Email down?

Hi there, 

We are aware that some of our customers may be experiencing problems accessing their webmail and email. We are currently investigating this issue and apologise for any inconvenience caused. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
jontysoper
Rising Star
Posts: 54
Thanks: 17
Registered: ‎15-09-2015

Re: Email down?

Just noticed mine's now working.  Big thanks!

darkgen
Grafter
Posts: 109
Thanks: 3
Registered: ‎20-08-2007

Re: Email down?

As others have stated (on numerous threads).

 

It is such a shame plusnet decided to bin off the service status page, which may have prevented endless threads on the forum around issue, status and eventual updates. 

 

As an aside, what is the status of the email services and support on plusnet? I understand this is not a service offered to new users but there are, I suspect, 1000s of members who do have this as part of their standard account and very much rely on it.

 

Appreciate, the service now appears to be restored.

 

TIA!

Hazel74
Rising Star
Posts: 116
Thanks: 20
Fixes: 1
Registered: ‎22-05-2019

Re: Email down?

Plusnet have put something out on X, not sure how long ago and there always seems quite a delay with notifications on X.  They acknowledge issues and that it is being looked into.  At last some feedback.

Hazel74
Rising Star
Posts: 116
Thanks: 20
Fixes: 1
Registered: ‎22-05-2019

Re: Email down?

Thank you for posting.

SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Email down?

Hi there, 

We are aware that some of our customers may be experiencing problems accessing their webmail and email. We are currently investigating this issue and apologise for any inconvenience caused. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Hazel74
Rising Star
Posts: 116
Thanks: 20
Fixes: 1
Registered: ‎22-05-2019

Re: Email down?

A very good point above.

Mav
Moderator
Moderator
Posts: 22,708
Thanks: 4,874
Fixes: 518
Registered: ‎06-04-2007

Re: Email down?

Forum Moderator and Customer
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