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Email account problem

penneck
Aspiring Pro
Posts: 971
Thanks: 53
Registered: ‎03-08-2007

Email account problem

I'm haviung problems accessing my two email accounts. First one is reported as locked, and that is preventing access to the other, then they swap roles. Any suggestions please

Ta

14 REPLIES 14
redsox9
Grafter
Posts: 48
Thanks: 18
Registered: ‎04-06-2016

Re: Email account problem

Something wrong with Plusnet email system. I'm being asked to sign on to their server, which does not normally happen.

Ben_Nevis
Newbie
Posts: 3
Thanks: 1
Registered: ‎29-09-2017

Re: Email account problem

Same here, come on Plusnet - get it sorted

SkylineUK_Dup
Rising Star
Posts: 65
Thanks: 12
Registered: ‎02-06-2016

Re: Email account problem

Same here.  What's the problem I wonder?  It says 'Connection to IMAP server failed'.  After a few failed connections I was asked to tick a 'I'm not a robot' thingy.  But that didn't help.  😖

jab1
Seasoned Hero
Posts: 8,910
Thanks: 2,946
Fixes: 98
Registered: ‎24-02-2012

Re: Email account problem

Yep, looks like the PN email servers have thrown a hissy-fit.Sad

I'll try ringing support in a couple of minutes.

John
lynnesp8
Newbie
Posts: 2
Registered: ‎05-09-2020

Re: Email account problem

I am having problems with the IMAP service but when I look at the plusnet pages it says the problem is fixed.  Hopefully they will get it sorted out soon as the only way you can contact them is via phone, no chat service available.

Paul_Corfield
Grafter
Posts: 49
Thanks: 15
Fixes: 1
Registered: ‎21-05-2016

Re: Email account problem

Email is down here in Poole, Dorset this morning. Just keep getting the message - Login Failed.

 

Paul.

SkylineUK_Dup
Rising Star
Posts: 65
Thanks: 12
Registered: ‎02-06-2016

Re: Email account problem

Mine just came back on (Cornwall).

jab1
Seasoned Hero
Posts: 8,910
Thanks: 2,946
Fixes: 98
Registered: ‎24-02-2012

Re: Email account problem

Yea, mine appears to be back, but keep checking, this has happened before.

John
Ben_Nevis
Newbie
Posts: 3
Thanks: 1
Registered: ‎29-09-2017

Re: Email account problem

.... and mine

Hoorah!!!!

lynnesp8
Newbie
Posts: 2
Registered: ‎05-09-2020

Re: Email account problem

It now seems to be working again, fingers crossed it stays that way.

penneck
Aspiring Pro
Posts: 971
Thanks: 53
Registered: ‎03-08-2007

Re: Email account problem

Mine isn't working yet. Mailwasher complains about the password on both (I have tried an alternative password but that didn't work), and Thunderbird complains about the password but just for the account I use the most.

Fingers crossed

jab1
Seasoned Hero
Posts: 8,910
Thanks: 2,946
Fixes: 98
Registered: ‎24-02-2012

Re: Email account problem

@penneck May not help, but try shutting down both programs and restarting them.

John
Paul_Corfield
Grafter
Posts: 49
Thanks: 15
Fixes: 1
Registered: ‎21-05-2016

Re: Email account problem

Mine came back online about the same time as everyone else's. I had the password issue with Thunderbird but all is good for now.

 

Paul. 

penneck
Aspiring Pro
Posts: 971
Thanks: 53
Registered: ‎03-08-2007

Re: Email account problem

My emails seem to be okay now. Fortunately, I found a way for Thunderbird to show me what the passwords are set to on both accounts on both mail.plus.net and relay.plus.net. Just as well, because I found I had forgotten I had changed the passwords on three of the four places a long time ago, so when Mailwasher or Thunderbird asked for those passwords (I don't normally need to use them), I was typing in the wrong answer.

I suppose it is possible to get a reminder from the Plusnet website what your passwords are, but if not, I would have had to reset them there, then gone to Mailwasher and Thunderbird to reset them there also. Trouble was, I wasn't getting the message I was using the wrong password, just that for some reason it wouldn't accept what I thought the password was.

Oh well. You live and learn

Cheers